Contact TaoTao Customer Service

Why should I report an Issue with TaoTao?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 常州涛涛智能科技有限公司 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. From the app you connect via the Bluetooth icon then it works and you don't need to logon again 👍.The hoverboard I got is super! You can adjust some features through the app on your hoverboard, monitor temperature and more.

2. Maybe we should stop using Chinese apps and develop our own North American ones that work...Not able to find the hoverboard at all in the app.

3. who only needs to replace a blown out controller.At first this app didn't work, but disconnecting and forgetting the device in my Bluetooth menu, then connecting through the app only made it work.

4. Great to be able to change the settings on the hoverboard!Useless.

5. Keep Bluetooth and.location on your phone and Logon to the app once, you receive no response so just wait for about 30 seconds and it finally connects.

6. Phone is able to connect through bluetooth setting.

7. It will go to intermediate then right back to beginner on its own 2 seconds later.Compliments the Hoverboard when you finally get it to logon.

8. If I change speed setting it stays for about 2 seconds then goes back to previous setting right away.

9. The app can not find the hoverboard...and yes it's on and the phone is right beside the hoverboard.

10. I can not get the hoverboard out of beginner setting.

11. All i get is service/network failure so I can't change any settings like the speed etc through the app.

1. Fix TaoTao Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TaoTao: Restarting the app will resolve most errors.
2. Update the TaoTao App. Here is how:
   1. On Android goto PlayStore » Search for "TaoTao" » Open TaoTao » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TaoTao » click "UPDATE".
3. Clear TaoTao app cache: Clearing cached data will force your app to retrieve the latest data directly from TaoTao servers.
   1. On Android, goto Settings » Apps » Select "TaoTao" » click Storage » click "Clear Cache".
4. Check TaoTao app permissions. If any of these permissions required to use your device's features are disenabled, TaoTao might not work.
5. Uninstall and reinstall TaoTao. If nothing else has worked, completely uninstall TaoTao then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TaoTao not working

2. Fix TaoTao Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TaoTao be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TaoTao not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TaoTao may not be able to connect to the Internet when running in the background.