Published by Lit inc. on Nov 1, 2024

Report an issue with Litmatch.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Litmatch—Make new friends?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lit inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Litmatch—Make new friends image 1 contact Litmatch—Make new friends image 2

Litmatch Customer Insights

1. My internet connection on the other hand is very stable and I don't have any connectivity issues with the other apps.this is my second time reviewing this app now and its still as horrible as i remembered it to be the first time i downloaded it.

2. Has the disappointing feature been fixed yet? You know, the one that makes account false "Hi" messages even tho we didn't semd that to the person? The worst part is, there's this girl that sent a "Hi"to my account.

3. I watched like 10 ads and the chat wasn't unlocked.Its UI is very similar to another app I used, and moreover the app is full of Indonesians only and it's boring because there's no diversity in meeting new people even though just for texting.

4. And it's annoying where we have to turn off the "hey there" feature after some time, but then it's automatically turned on and matched me with some random users.

5. Right now, I just want to have my account and all my personal data deleted, so could someone from Litmatch please help me delete my accountThis is a new review.

6. 👎It's quite an interesting app but the way they police words and what people do on it is extreme and doesn't quite make sense.

7. Another one is sometimes this app will message random people with a "hi" message when thought you've never seen or interact with themnice, I met new people.

8. Also add a filter feature for the "For You Page," like the one on the homepage.I really enjoy the app, met a lot of friends already with an old account.

9. now you're gonna have to buy gift to chat with people, there's an option to watch ads.

10. Some features are just so useless and annoying like this "Communicate further beyond a like" feature which can't be disabled permanently at all.

11. I asked her about it then he sent me a screenshot of my account actually starting the conversation with a "Hi." That move is just like Ofo's "Hi po~".

Steps to Troubleshoot & Fix Litmatch Issues

1. Fix Litmatch Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Litmatch: Restarting the app will resolve most errors.
  2. Update the Litmatch App. Here is how:
    1. On Android goto PlayStore » Search for "Litmatch" » Open Litmatch—Make new friends » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Litmatch » click "UPDATE".
  3. Clear Litmatch—Make new friends app cache: Clearing cached data will force your app to retrieve the latest data directly from Litmatch servers.
    1. On Android, goto Settings » Apps » Select "Litmatch—Make new friends" » click Storage » click "Clear Cache".
  4. Check Litmatch app permissions. If any of these permissions required to use your device's features are disenabled, Litmatch might not work.
  5. Uninstall and reinstall Litmatch. If nothing else has worked, completely uninstall Litmatch then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Litmatch not working


2. Fix Litmatch Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Litmatch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Litmatch not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Litmatch may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Plss unbanned my account

    — by 🇰🇬𝐃ʟᴋᴅ 2 weeks ago

  • Hi I get ban cuz of my typos it's really a typo I don't mean to say that

    — by Dark 3 weeks ago

  • Hi I get ban cuz of my typos it's really a typo I don't mean to say that

    — by Dark 3 weeks ago

  • I get ban because of my typos and it's unfair cuz it's all about typo

    — by Dark 3 weeks ago

  • please unban my account immediately
    BAN ID : 24685210

    — by Danish 3 weeks ago

  • I want to retrieve an account i want to communicate the other people

    — by Mic 4 weeks ago

  • Please account was banned please I need my account back please,my account gmail is leewizmachala@redacted

    — by Big 1 month ago

  • remove banned

    — by jason 1 month ago

  • plss remove banned

    — by jason 1 month ago

  • Why i've been BAN from litmatch? I did do anything to be BAN from LITMATCH i think it's a mistaken only.Please fixed this
    Thank you
    BAN_ID 24489283

    — by Mik'z 1 month ago

  • Why i've been BAN from litmatch? I did do anything to be BAN from LITMATCH i think it's a mistaken only.Please fixed this
    Thank you
    BAN_ID 24489283

    — by Mik'z 1 month ago

  • Please unban my account

    — by MakusT 1 month ago

  • Hi, i have been banned because litmatch thought that i was promoting another apps. I was not aware of those guideline. I am truly apologize it was a mistake and i hope that i will be given a last chance. I am a loyal user of litmatch and always supporting litmatch’s events. I really hope that litmatch will reconsider to unbanned my account ID 4796663378.

    — by Emily 1 month ago

  • I think that was a mistake, I defend a LGBTQ to homophobic. Here's my BAN_ID 24148130

    — by Keious 1 month ago

  • I got banned for defensing LGBTQ in comment section, I think that was a mistake. Unbanned me and I'll do better next time

    — by Keious 1 month ago

  • Hi, I hope you’re havinga good day.

    I would like to request that you lift the temporary banning of my account in litmatch. I believe I didn’t do anything that is agaings your comminity guidelines. If I did, I would take accountability but this situation is different. There’s this account that I encounter was a pervert and wants to send nudes which I found alarminh and called out his actions and he got mad and reported my account so instead of his account getting banned, I was banned. This is disheartening knowing that people who stands in the right are being punished.

    I am hoping to hear a positive response regarding this matter.

    Thank you.

    — by Aoki 1 month ago

  • I get ban without any reason that i make a issue on someone party roomnor anything else

    — by Lana 1 month ago

  • please unbanned my account litmatch. my BAN_ID 24029100

    — by krai 1 month ago

  • why did you banned my litmatch account? what did I do wrong? what I said is "your hamster is so cute. can I pet it?"but I said it in tagalog. that's what I just said, but why did you banned my account? please unbanned my litmatch account. I'll do my best to avoid bad words. I'm sorry. please unbanned it as soon as possible.

    — by krai 1 month ago

  • Kembalikan akun sya

    — by Tegar 1 month ago

  • i cant login to my account pls help

    — by isya 1 month ago

  • Hallo untuk admin terhormat, saya tidak pernah melanggar pedoman Litmcah/aturan di Litmcah,kenapa akun saya di ban, tolong unbaned akun saya, karna saya tidak pernah melanggar terimakasih
    BAN_ID 23904876

    — by Basa 1 month ago

  • Hallo untuk admin terhormat, saya tidak pernah melanggar pedoman Litmcah/aturan di Litmcah,kenapa akun saya di ban, tolong unbaned akun saya, karna saya tidak pernah melanggar terimakasih
    BAN_ID 23904876

    — by Basa 1 month ago

  • Can you bab this account because he is harrassment other user in litmach

    — by Akumu 1 month ago

  • How to recover deactivate account

    — by Jonard marfil Santos 1 month ago

  • just help me guys to unbanned my litmatch 🙏🏻🙏🏻🙏🏻

    — by aicel 2 months ago

  • Opon

    — by Ken 2 months ago

  • Please litmatch unbanned my account I don't know what the reason behind. I'll be kind if that's what you but please unbanned my account. Here's my ID 23506273 and the name of that account is Flynn°

    — by Gian 2 months ago

  • Is it possible to cancel the subscription i just made and have a refund. i accidentally subscribed for 3 months when i only want 1 month.

    — by chin mart lacambra 2 months ago

  • https://www.facebook.com/profile.php?id=61557096231962&mibextid=ZbWKwL

    — by Ariel 2 months ago

  • My account has been ban on lithmatch my last message in message board is Cang ugh why would we me ban?

    — by Patrict 2 months ago

  • I'll banned

    — by Jho galang 2 months ago

  • Banbed

    — by Jho galang 2 months ago

  • Sorry for wath insaid

    — by Jho galang 2 months ago

  • I got ban by sending my pic

    — by Marcial 2 months ago

  • I was Banned for a day for some bad reasons but I was just trying to warn other...

    — by Zairo 2 months ago

  • Banned mistake

    — by Marjon 3 months ago

  • Tem como desbani vcs são um bando de mentiras vcs descerão que era pra repota se tinha sido pó incano como eu relato alguma coisa

    — by JOSEALISON FERNANDES DOS SANTOS 3 months ago

  • BAN ID 22832106

    — by kengatharan a/l ramachandaran 3 months ago

  • 22794908

    — by Victor 3 months ago

  • i got ban pls help me and sorry for my mistake heres my BAN_ID 22671429

    — by eliah garo 3 months ago

  • Hello, I would like to report my concerns regarding my newly created account. I have just downloaded litmatch for the first time and i proceeded to sign up but as i did, I accidentally entered the wron date of bith but i cancelled sign up immediately. I tried once again but now it led me to sign in and it says that i already have that account. So i opened the account where i am sure i did not proceed to create but it is here now so i open and i have no acces. Literally ni access. There’s a popup that says some foreign words and I don’t get it, at the very end of the popup it sayd ban id or something like what did i get banned for? I want to know because i haven’t done anything, literally and also i cannot press anything else because the pop up dominates the screen and it cannot be close the only option is a button that reads “community guidelines” please address this issue, I really look forward to an effective response from you

    — by Akari Mikage 3 months ago

  • Hello I'm new

    — by Kenneth 3 months ago

  • I got banned for being underage but I'm not under age I'm 15 it said u have to be at least 13

    — by Ian 3 months ago

  • How to unban account

    — by Akiodump. 4 months ago

  • Diko alam bat naban yung acc ko nasa room lang ako tapis bigla nag back tas pag balik ko ban na sana ma unban

    — by Akiodump. 4 months ago

  • I was banned on litmatch can you help me 22036975

    — by peejay 4 months ago

  • HI CAN I REPORT ABOUT BULLYING?

    — by Mary Joy Baluyut 4 months ago

  • Can you send me the email address I used in my previous account. this is my litmatch id no: 4525445748

    — by Jasper Dizon 4 months ago

  • Hello my account got banned please un ban it i have some important person waiting this is my ban number 21832666

    — by Jml 4 months ago

  • Please assist in deleting this account 'Faith' with lit ID: 5390960003. Someone is impersonating me, using my name and several pictures from my Facebook account. I wouldn't have known about it if it hadn't been reported to me. Immediate action is needed. This person is also using my identity on other social media platforms, including Instagram and Mobile Legends. I already posted about it on my Facebook profile to warn my friends about this impersonator.

    Here is the link of my post: https://www.facebook.com/share/p/c2M7Sfo1VfxK7yef/
    Impersonator lit ID (Please delete this account): 539096003

    This is identity theft. Please help me delete this account. Please reach out to me if you have doubts regarding my report. Thank you!

    — by Blessie Faith Bongalos 4 months ago

  • My litmatch account is permanently banned ang blocked device please solve my problem. Thank you.

    — by James Clyde Barut 4 months ago

  • can you please restored my litmatch account asap

    — by Gwinny 4 months ago

  • Paunbanned ng acc

    — by Juniel 4 months ago

  • BAN_ID21499577 i’m old enough

    — by tala 4 months ago

  • My acc was baned sorry for my mistake and other words sorry im not again
    BAN_ID :21471599

    — by HsojJoshuazxc 4 months ago

  • Hi, I'm writing to appeal my recent ban from LitMatch. I understand that certain content is not allowed, but I was surprised to be banned for a picture of myself in bed. I wasn't aware that this was against the rules, and I wasn't intending to violate any guidelines. I'm happy to remove the picture if that's necessary. I've enjoyed using Litmatch and would appreciate the opportunity to continue using the platform. Thank you for your time and consideration.

    — by Casca 4 months ago

  • My account has been ban for no reason

    — by Chan veenu 4 months ago

  • I got banned again even if I don't do anything wrong pls If I do a mistake I'm sorry I will not doing it anymore,pls unbanned it😔

    — by snox 4 months ago

  • Open acct

    — by kape 4 months ago

  • i cannot do that anymore

    — by Zach 5 months ago

  • I accidentally ban.BAN_ID 21334083

    — by Unknown 5 months ago

  • i can't log in into my account

    — by Ella 5 months ago

  • BAN_ID 21180469
    Please unbanned

    — by Shawn 5 months ago

  • Dear Litmatch Support Team,

    Good day.


    I was wrongly banned as i was playing with my firend then suddenly i baeen banned. Here is my BAN_ID 21163472 kindly unbanned me as I pay for the apps every month but being banned make me unable to used my account.

    I hope this message finds you well. I am writing to seek your assistance in unbanning my profile account, which has been banned incorrectly. I have been a loyal user of Litmatch with a premium account for the past two years and have accumulated over 12,000 diamonds that I have yet to use.

    I assure you that I have always adhered to the guidelines and have used the app actively and responsibly. Specifically, I have never engaged in any of the following prohibited behaviors:

    1. Violation of laws and regulations: I have always followed the laws and regulations while using Litmatch and have never engaged in any activities or made statements that violate them.

    2. Various fraudulent activities: I have never engaged in internet fraud, impersonated official accounts, or induced risky transactions.

    3. Cheating behaviors: I have not used third-party software or simulation devices to engage in deceptive behaviors such as mass registration of fake accounts, simulated clicks, fake likes, or fake comments. I have not tampered with or obtained user information maliciously, nor have I been involved in cheating, account resale, or virtual assets manipulation.

    4. Harm to minors: I have always respected the safety and well-being of minors and have never engaged in behavior or content that could harm them.

    5. Cyberbullying: I have not participated in cyberbullying, including disseminating private information, bullying, insulting, or defaming others, or insulting others' beliefs.

    6. Incompatibility with ethical standards: I have not promoted or glorified terrorist organizations, extremist groups, or cults, nor have I shared pornography, violence, terrorism, bloodshed, prohibited items, pseudo-science, false information, disgusting, intensive, ugly, or terrifying content, or engaged in identity theft.

    7. Content redirection: I have not redirected communication outside the platform that could compromise users' information and property security.

    8. Malicious Interaction Fraud: I have not used curses or other means to induce likes, comments, private messages, etc., for the purpose of obtaining traffic.

    I kindly request your team to review my account and lift the ban at your earliest convenience. I value the community and the connections I have made through Litmatch, and I am eager to continue using the app.

    Thank you for your prompt attention to this matter. I look forward to your positive response.

    Best regards,

    SAFWAN HARIZ
    safwanhariz278@redacted
    013-2402708

    — by SAFWAN HARIZ 5 months ago

  • i apologize for my ignorance, but i mistakely a wrong birth date at my account i would like to change it on my original birthdate. Help me to change it pls

    — by Ryuta 5 months ago

  • I'm really sorry to say bad word in a llitmatch l apologies to all of you promise I never say again bad word n llitmatch please Unban my llitmatch account couse I'm bored this night please unban please

    — by ALDEN 5 months ago

  • I'm really sorry to say bad word in a llitmatch l apologies to all of you promise I never say again bad word n llitmatch please Unban my llitmatch account couse I'm bored this night please unban please

    — by ALDEN 5 months ago

  • Hello, please help to unban my account, I am not doing anything wrong with my account, please help to unban my account.

    — by Zian Blake 5 months ago

  • Hello, please help to unban my account, I am not doing anything wrong with my account, please help to unban my account.

    — by Zian Blake 5 months ago

  • Öncelikle merhaba ben bugün litmatche girdim ban yediğimi gördüm be çok şaşırdım durduk yere ban yemişim ban yememem için çok dikkatli davranıyordum ama yinede ban yedim bu tarihe kadar 07.14.2024 tarihine kadar giremiyorum lütfen bu konuda yardımcı olun bani kaldirmanizi rica ediyorum lütfen
    ID;3317752308 isim mert
    Lütfen bani kaldırın rica ediyorum tekrardan kolay gelsin

    — by Mert akdağ 5 months ago

  • Minha conta foi banida e eu nao consigo entrar mais no aplicativo não foi contra as diretrizes do aplicativo

    — by KAIO VICTOR MENDES DOS SANTOS 5 months ago

  • My situation now is ban please unbanned me I'm begging please unbanned me i never do that again I promise please my name is edson my ban id is 20860536

    — by Edson 5 months ago

  • Please unbanned me my account is ban my account name is edson please

    — by Edson 5 months ago

  • I'm so sorry please

    — by Edson 5 months ago

  • I'm begging to you please unbanned my account Hi

    — by Edson 5 months ago

  • Hi, may ban id is 20860536 my account name is edson my account is banned please unbanned me

    — by Edson 5 months ago

  • Hi Please madam litmatch I'm so sorry to my fault please unbanned my account

    — by Edson 5 months ago

  • I'm banned please help me my ban id is 20860536 please I'm so sorry unbanned my account please

    — by Edson 5 months ago

  • I'm banned help me how to unbanned

    — by Edson 5 months ago

  • My husband and I met on Litmatch and we would like to ask if it is possible to request for a recording of our very first conversation?

    — by Penelope Rondovio 5 months ago

  • i want to apologize for breaking rule on your community that caused banned may account i want to unbanned my account

    — by Je sopas 5 months ago

  • Hi Please delete my husband account , the username is Kambing And The lit id is 1446024998, because alteady married so please banned my husband account immedietly thankyou

    — by Naamaniss 5 months ago

  • Please delete my husband account , the username is Kambing And The lit id is 1446024998, because alteady married so please banned my husband account immedietly thankyou

    — by Naamaniss 5 months ago

  • I have been ban by a mistake
    20621772

    — by Angelo Mike Rubino 5 months ago

  • this is my Litmatch Id 20562922
    I'm sorry because of what I said because of those words, my acc has been banned from litmatch, I hope it won't be banned, I promise I will speak more quickly and I'll think first if that's right or wrong and I'm going to repeat it, I'm really sorry

    — by leurence malayan 5 months ago

  • I am experiencing the login error 12500 and login error 12502. What are these login errors and how can I fix them?

    — by janica 5 months ago

  • ease unbanned my acc, I don't do anything violations and it's just a mistake

    BAN_ID 20423676

    — by gelo 6 months ago

  • Magandang hapon po,Sana maibalik na ang aking account,inaamin ko may nagawa akong paglabag sa inyong rules.Ako'y nangangako na kapag naibalik ang aking account ay Hindi ko na ito uulitin,Ako ay nalulungkot dahil hindi ko nakakausap ang aking kaibigan sana po ay maibalik na agad ang aking account,Salamat po!

    — by Larlin Joy Reyes 6 months ago

  • Magandang hapon po,Sana maibalik na ang aking account,inaamin ko may nagawa akong paglabag sa inyong rules.Ako'y nangangako na kapag naibalik ang aking account ay Hindi ko na ito uulitin,Ako ay nalulungkot dahil hindi ko nakakausap ang aking kaibigan sana po ay maibalik na agad ang aking account,Salamat po!

    — by Larlin Joy Reyes 6 months ago

  • I've been banned,I don't know why because i have a violation?,Please Comeback my account,Thank you!

    — by Larlin Joy Reyes 6 months ago

  • my account is banned for no reason

    — by xanderbasilan 6 months ago

  • Hello madam pwede poba an ban device mo po ako ay nag login lang man tapos na ban na po ang aking account pasinya na po Hindi na po ma uulit

    — by gian Carlo 6 months ago

  • I'm banned from litmatch. How to unbanned my account

    — by james 6 months ago

  • Unbanned my account plz

    — by Leo 6 months ago

  • Sorry if may nagawa akong ikakabanned ko hindi na po mauulit

    — by Austin Sebastian reyes 6 months ago

  • need to cancel my subscription i don't need refund i just don't want my account to auto renew and card at my third party account. thank u
    Here's my Lit ID: 2586920645

    — by Allen 6 months ago

  • Nothing

    — by Princess 6 months ago

  • I beg you not to ban my account. if I have any errors please forgive ID:19297072

    — by Muhammad Iqmal 7 months ago

  • can u unban me cause i dont know i get ban pls my id is 19451941

    — by scammer 7 months ago