Published by Lit inc. on Jun 29, 2023

Report an issue with Litmatch.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Litmatch—Make new friends?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lit inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Litmatch—Make new friends image 1 contact Litmatch—Make new friends image 2

Litmatch Customer Insights

1. My internet connection on the other hand is very stable and I don't have any connectivity issues with the other apps.this is my second time reviewing this app now and its still as horrible as i remembered it to be the first time i downloaded it.

2. Has the disappointing feature been fixed yet? You know, the one that makes account false "Hi" messages even tho we didn't semd that to the person? The worst part is, there's this girl that sent a "Hi"to my account.

3. I watched like 10 ads and the chat wasn't unlocked.Its UI is very similar to another app I used, and moreover the app is full of Indonesians only and it's boring because there's no diversity in meeting new people even though just for texting.

4. And it's annoying where we have to turn off the "hey there" feature after some time, but then it's automatically turned on and matched me with some random users.

5. Right now, I just want to have my account and all my personal data deleted, so could someone from Litmatch please help me delete my accountThis is a new review.

6. 👎It's quite an interesting app but the way they police words and what people do on it is extreme and doesn't quite make sense.

7. Another one is sometimes this app will message random people with a "hi" message when thought you've never seen or interact with themnice, I met new people.

8. Also add a filter feature for the "For You Page," like the one on the homepage.I really enjoy the app, met a lot of friends already with an old account.

9. now you're gonna have to buy gift to chat with people, there's an option to watch ads.

10. Some features are just so useless and annoying like this "Communicate further beyond a like" feature which can't be disabled permanently at all.

11. I asked her about it then he sent me a screenshot of my account actually starting the conversation with a "Hi." That move is just like Ofo's "Hi po~".

Steps to Troubleshoot & Fix Litmatch Issues

1. Fix Litmatch Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Litmatch: Restarting the app will resolve most errors.
  2. Update the Litmatch App. Here is how:
    1. On Android goto PlayStore » Search for "Litmatch" » Open Litmatch—Make new friends » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Litmatch » click "UPDATE".
  3. Clear Litmatch—Make new friends app cache: Clearing cached data will force your app to retrieve the latest data directly from Litmatch servers.
    1. On Android, goto Settings » Apps » Select "Litmatch—Make new friends" » click Storage » click "Clear Cache".
  4. Check Litmatch app permissions. If any of these permissions required to use your device's features are disenabled, Litmatch might not work.
  5. Uninstall and reinstall Litmatch. If nothing else has worked, completely uninstall Litmatch then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Litmatch not working


2. Fix Litmatch Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Litmatch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Litmatch not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Litmatch may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Harhsmets

    — by potato 1 week ago

  • We apologize since your age does not meet the Litmatch age requirement, your account will be banned until 2024-08-18 12:25:05. If you have other questions, please send your BAN_ID to the mailbox: lit_my@redacted BAN_ID12878235

    — by Arif 1 week ago

  • I'm over the age of 17 but my account is banned for being under 17

    — by Nur Farisha Hani 1 week ago

  • Im over the age of 13 but my account is banned for being under 13

    — by Nur Farisha Hani 1 week ago

  • I accidentally say bad things

    — by chester 2 weeks ago

  • silap letak tarikh birthday

    — by niaa 2 weeks ago

  • hey good evening. my litmatch account got banned last month Aug 7,2023 11:58 am i believe it was a mistake because i didnt even do anything, i never changed anything on my account to get me banned. its still a mystery for me lol i just logged back in to my account and banned without any specific reason... please fix that or atleast explain to me why. i hope i get a response sooner because i loved litmatch sm i love talking to other ppl there anw thank you

    BAN_ID12535130
    my username is either
    rei or reign

    — by HELP 2 weeks ago

  • hey good evening. my litmatch account got banned last month Aug 7,2023 11:58 am i believe it was a mistake because i didnt even do anything, i never changed anything on my account to get me banned. its still a mystery for me lol i just logged back in to my account and banned without any specific reason... please fix that or atleast explain to me why. i hope i get a response sooner because i loved litmatch sm i love talking to other ppl there anw thank you

    BAN_ID12535130
    my username is either
    rei or reign

    — by HELP 2 weeks ago

  • my account was banned for no reason.. please help me

    — by lyaa 3 weeks ago

  • why my litmatch account banned?

    — by hakim 3 weeks ago

  • My acc was banned please help me!

    — by Aiman 3 weeks ago

  • Akaun benned

    — by Shaa 3 weeks ago

  • I got banned. I believe it was a mistake.
    BAN_ID13073721
    Username: Zmnq

    Thankyou!!❤

    — by Zmnq 3 weeks ago

  • I got banned!! Dunno why

    — by Zmnq 3 weeks ago

  • BAN_ID 13042048, i'm sorry for the foul words, please unban my acc

    — by zel 3 weeks ago

  • 12933955

    — by Khiel 4 weeks ago

  • My acc was banned by mistakenly my name in litmatch is jobee and my BAN_ID 12950999

    — by Renzcalanday 4 weeks ago

  • My acc was banned by mistakes this is my BAN_ID 12950999

    — by Renzcalanday 4 weeks ago

  • My account has been banned id:12755131

    — by Mat 1 month ago

  • my acc is banned

    — by sarah 1 month ago

  • Can't login my account. I got suddenly banned because of age restrictions. Tho I am already 23 years old and I have been using the app since last year. Please do something about it.

    — by serendipity 1 month ago

  • pls help me open my account in biiease because i forgot my email ang password

    — by Jose rolly Baldosa 1 month ago

  • Pleaseee can you unbannn me litmatch i don't know what i did plus iwas talking to someone i actually enjoy talking so can u please unban me ban id:12908719 its mr lee pleaseeeeeee

    — by Daehan 1 month ago

  • 3245627854 hello madam goodmorning my account was banned for mistaken report kindly please help me mam i have anxiety and deprssion litmatch is my happiness help me please please😭😭😭🙏🙏🙏🙏 please madam

    — by EllaJane 1 month ago

  • hello madam goodmorning my account was banned for mistaken report kindly please help me mam i have anxiety and deprssion litmatch is my happiness help me please please

    — by EllaJane 1 month ago

  • lit_ph@redacted. BAN_ID 12815649 please resolve the problem of my acc.

    — by jane mel iraola 1 month ago

  • Why i cant change my age it says "Age Changed Fail" i think it's error

    — by Niel 1 month ago

  • Tak boleh nak log in masuk

    — by Nurul Nadia 1 month ago

  • BAN_ID12789695

    — by Alyssa 1 month ago

  • Here my DI- Banned12760179 i what to fix my account

    — by Baby 1 month ago

  • UnBanned my acc ID 12773805

    — by Justin 1 month ago

  • UnBanned me Litmatch

    — by Justin 1 month ago

  • Subject: Suggestion for Enhancing User Safety through Face Verification on Litmatch

    Dear Litmatch Support Team,

    I hope this message finds you well. I am writing to offer a suggestion that I believe could greatly enhance the security and user experience on the Litmatch platform. As a loyal user of Litmatch (User ID: 2381946057), I have noticed an increasing concern among the community regarding the presence of posers and identity thieves on the platform.

    I propose the implementation of a face verification feature for all users. By introducing this security measure, individuals who successfully complete the face verification process could be awarded a verified badge on their profiles. This badge would serve as a trust indicator for other users, reassuring them of the authenticity of the profiles they encounter.

    While I understand that not everyone may view face verification as necessary, it is clear that a significant majority of users, particularly those who have been with the platform for a longer period, value the aspect of safety and authenticity. Although Litmatch is marketed as a "Making Friends" application, it has become apparent that a substantial portion of its user base, around 95 percent, employs the platform primarily for dating purposes.

    Incorporating face verification would not only address the concerns of posers and identity thieves but also align the platform with the genuine intentions of the majority of its user base. This additional layer of security would create a more comfortable and trustworthy environment, fostering meaningful connections while mitigating potential risks.

    I kindly request that the Litmatch team considers this proposal seriously. The safety and satisfaction of the user community should remain a top priority, and I believe that this initiative would greatly contribute to achieving that goal. I understand the importance of carefully evaluating any changes to the platform, and I am hopeful that you will see the merit in implementing face verification.

    Thank you for taking the time to consider my suggestion. I look forward to hearing your thoughts and insights on this matter. Please feel free to reach out to me via the contact information associated with my account (2381946057).

    Warm regards,

    Aya
    [Litmatch User ID: 2381946057]

    — by Aya 1 month ago

  • My name is JAY. Here is my complaint about a problem I encountered with your app Litmatch—Make new friends.
    I'm sorry for all my words, I didn't mean it, but I'm with you, I won't take it back Sorry for it.

    — by JAY 1 month ago

  • It was only a mistake i really really sorry

    — by JAY 1 month ago

  • I'm sorry for all my words, I didn't mean it, but I'm with you, I won't take it back
    Sorry for it

    — by JAY 1 month ago

  • My app Store no have litmatch application

    — by Aleep 1 month ago

  • banned iloveyouuu

    — by daveyamete 1 month ago

  • Why my account got banned ? Please unbanned BAN_ID12670596

    — by Aqila fatin 1 month ago

  • Why I'm banned

    — by syoooty 1 month ago

  • BAN_ID 12634841

    — by mgy 1 month ago

  • Bruh i got banned for no reason

    — by Charles 1 month ago

  • How unbanned

    — by Johncris Allendres 1 month ago

  • My account was banned

    — by Kimberly 1 month ago

  • Kenapa masi band?

    — by Ayam 1 month ago

  • Plsss solve my problem, i have so many important things to do with my litmatch account besides talking with my friends that's the only one app that makes me socialize with other people😭😭

    — by ʀᴇɴᴘᴀɪ 1 month ago

  • I have a log in problem with litmatch, because I tried to open my litmatch account on the computer using the BlueStacks app, and when I tried to open it again on my phone, I could not open it and it said "Your account has been logged in to multiple devices, Please switch to another account to log in" Please help me with this problem because I have friends who are worried about me on litmatch

    — by ʀᴇɴᴘᴀɪ 1 month ago

  • My ban ID 12541221

    — by Darvindran 1 month ago

  • Pls unbanned my acc
    Ban ID 12541221

    — by Darvindran 1 month ago

  • Unbanned may account ban I'd account:12531511

    — by Jeffersonmonin 1 month ago

  • band_id 12463837 plasea unband

    — by ahmad faizul 1 month ago

  • band_id 12463837

    — by ahmad faizul 1 month ago

  • Whay my acc got baned?

    — by Ayam 1 month ago

  • my id block plase unblock my id12408132

    — by ahmad faizul 1 month ago

  • may ban id is12402694
    acc have been block for no reason

    — by 4izad 1 month ago

  • Kindly give me back my account please. Litmatch was my comfort zone. My escape from reality. Please consider it.

    — by Lalleith Anniah Magno Arnado 1 month ago

  • Litmatch pls recover my account i hopefully you can help me to get my account 🤲🏻

    — by Syaa 2 months ago

  • 12301459

    — by Drysxy 2 months ago

  • why when I want to give a gift to someone but he can't he writes your account is abnormal. please contact the official or recharge through other payment methods?

    — by Mirul 2 months ago

  • lit_ph@redacted ID 12299901

    — by JAY 2 months ago

  • I want cancel because I enough money

    — by Dhes 2 months ago

  • login problem

    — by langlang 2 months ago

  • Why acc i kena banned tnpa sebb?

    — by Syida 2 months ago

  • My device blocked 1 year ago because of litmatch problem. I don't do any harm please unbanned my device! thanks

    — by Chris 2 months ago

  • Hello,please unbanned my id 12263186,please respon my email,tq

    — by Niss che idris 2 months ago

  • Hii,can u unban my id 12263186,please forgive me…please respon my email

    — by Niss che idris 2 months ago

  • Please unbanned my account i need it BAN ID 12252925

    — by Pol 2 months ago

  • Please unbanned my account Ban id 12252925

    — by Pol 2 months ago

  • I have a blocked account

    — by Syha 2 months ago

  • pls unbanned my account BAN_ID 12239513

    — by Alecia Sahiron 2 months ago

  • Can you help me unban my account registered by this email, there is some mistake, i hope you escalate this issue immediately

    — by Haziq 2 months ago

  • I want cancel my VIP

    — by Dhes 2 months ago

  • 12228156
    bannedmistakenly

    — by leslie 2 months ago

  • i want to unbanned my account because you've been mistakenly banned me w/out sending me any information, hope i can communicate w/my friends again

    — by Rizz'er 2 months ago

  • BAN_ID 122044886

    — by Robat 2 months ago

  • We are committed in maintaining a warm and friendly community with zero tolerance for behaviors that violate community rules. Apologies, your account will be banned until 2023- 07-19 02:12:28 due to the violation of the community rules. If you think you have been banned by mistake, please send your BAN_ID and your situation to our email: lit_ph@redacted. BAN_ID 12137388

    — by Houtarou 2 months ago

  • I hope this email finds you well. I am writing to express my sincerest apologies for the mistake that resulted in the ban of my account. I deeply regret my actions and the inconvenience it has caused to you and your team. First and foremost, I want to take full responsibility for my error. I understand that my actions were in violation of the terms and conditions set forth by the platform, and I acknowledge the seriousness of my mistake. I assure you that this incident has served as a wake-up call for me, and I am committed to ensuring that such a lapse in judgment does not happen again in the future. I genuinely value the platform and the community it fosters. It has provided me with numerous opportunities for growth, learning, and collaboration. I deeply regret compromising the trust that has been placed in me and tarnishing the integrity of the platform. I would like to assure you that I have taken the necessary steps to rectify the situation. I have thoroughly reviewed the terms and conditions, seeking to understand the guidelines and expectations more comprehensively. Additionally, I have sought guidance from experienced individuals who have successfully navigated the platform and its policies. I am determined to learn from this experience and adhere strictly to the platform's guidelines moving forward. I kindly request you to reconsider the ban imposed on my account. I genuinely believe that I have learned from my mistake and will make every effort to comply with the rules and regulations of the platform. I understand that the decision ultimately lies in your hands, and I respect whatever judgment you deem appropriate. Once again, I sincerely apologize for any inconvenience caused, and I am truly sorry for my actions. I genuinely appreciate the opportunities the platform provides and the community it has built, and I am committed to being a responsible and valued member of that community. Thank you for taking the time to read this email and considering my request. I hope you can find it in your heart to give me a second chance. If there is any additional information or documentation you require from me, please do not hesitate to ask. I am more than willing to provide any necessary information to resolve this matter. I look forward to hearing from you soon.
    BAN_ID 12060078 ( this is the band id)

    — by Haley 2 months ago

  • why is my account banned for no reason?

    — by Izundu Howard 2 months ago

  • akun saya di belokir

    — by syafiq 2 months ago

  • Bkvkb

    — by Nica lopez 2 months ago

  • unbanned my acc this is BAN_ID 11868515

    — by cham 2 months ago

  • I want to delete my litmatch account again. I don't want use it anymore

    — by Akilah 2 months ago

  • Ban_id

    — by Muhammad affandi 2 months ago

  • Please unban me by mistakes my I'd ban11821048

    — by Ken Lerios 2 months ago

  • Please unban me by mistakes my I'd ban11821048

    — by Ken Lerios 2 months ago

  • Plss unbaned

    — by Ken Lerios 2 months ago

  • I was baned by mistake

    — by Ken Lerios 2 months ago

  • Dainel12345

    — by Dainel Dainel 2 months ago

  • Dainel

    — by Dainel Dainel 2 months ago

  • Dainel

    — by Dainel Dainel 2 months ago

  • We apologize since your age does not meet the Litmatch age requirement, your account will be banned until 2024-05-04 14:27:25. If you have other questions, please send your BAN_ID to the mailbox: lit_my@redacted BAN_ID10835453

    — by Dainel Dainel 2 months ago

  • Dainel

    — by Dainel Dainel 2 months ago

  • Kenapa tak boleh login

    — by Den 2 months ago

  • Why my litmach will be bannd

    — by Gracesarriny 2 months ago

  • Saya kena baned

    — by Andi 2 months ago

  • Id saya kena banned dan saya taktahu apa salah saya

    — by Iman 2 months ago

  • i don't know to my account in litmatch why auto ban my account i have no reason:<example bully sexual:< why banned my litmatch account pleast litmatch unban my account and give me last chance to my bad imflurence my litmatch account pleast unbanned my account:<

    — by kei 2 months ago

  • I want to delete my account because i don't want to use it anymore.

    — by Akilah 2 months ago

  • Please don't block my id

    — by Mohd shahidan 2 months ago

  • i got block or ban for 7 days

    — by MakusT 2 months ago