Published by Lit inc. on Mar 1, 2024

Report an issue with Litmatch.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Litmatch—Make new friends?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lit inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Litmatch—Make new friends image 1 contact Litmatch—Make new friends image 2

Litmatch Customer Insights

1. My internet connection on the other hand is very stable and I don't have any connectivity issues with the other apps.this is my second time reviewing this app now and its still as horrible as i remembered it to be the first time i downloaded it.

2. Has the disappointing feature been fixed yet? You know, the one that makes account false "Hi" messages even tho we didn't semd that to the person? The worst part is, there's this girl that sent a "Hi"to my account.

3. I watched like 10 ads and the chat wasn't unlocked.Its UI is very similar to another app I used, and moreover the app is full of Indonesians only and it's boring because there's no diversity in meeting new people even though just for texting.

4. And it's annoying where we have to turn off the "hey there" feature after some time, but then it's automatically turned on and matched me with some random users.

5. Right now, I just want to have my account and all my personal data deleted, so could someone from Litmatch please help me delete my accountThis is a new review.

6. 👎It's quite an interesting app but the way they police words and what people do on it is extreme and doesn't quite make sense.

7. Another one is sometimes this app will message random people with a "hi" message when thought you've never seen or interact with themnice, I met new people.

8. Also add a filter feature for the "For You Page," like the one on the homepage.I really enjoy the app, met a lot of friends already with an old account.

9. now you're gonna have to buy gift to chat with people, there's an option to watch ads.

10. Some features are just so useless and annoying like this "Communicate further beyond a like" feature which can't be disabled permanently at all.

11. I asked her about it then he sent me a screenshot of my account actually starting the conversation with a "Hi." That move is just like Ofo's "Hi po~".

Steps to Troubleshoot & Fix Litmatch Issues

1. Fix Litmatch Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Litmatch: Restarting the app will resolve most errors.
  2. Update the Litmatch App. Here is how:
    1. On Android goto PlayStore » Search for "Litmatch" » Open Litmatch—Make new friends » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Litmatch » click "UPDATE".
  3. Clear Litmatch—Make new friends app cache: Clearing cached data will force your app to retrieve the latest data directly from Litmatch servers.
    1. On Android, goto Settings » Apps » Select "Litmatch—Make new friends" » click Storage » click "Clear Cache".
  4. Check Litmatch app permissions. If any of these permissions required to use your device's features are disenabled, Litmatch might not work.
  5. Uninstall and reinstall Litmatch. If nothing else has worked, completely uninstall Litmatch then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Litmatch not working


2. Fix Litmatch Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Litmatch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Litmatch not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Litmatch may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hello, I have an issue with my app litmach because when i try to log in it always says There are too many accounts logged in on your device. Please switch to another account to log in. But even thou i switch to another account it still says the same. What should i do to log in again my account on litmach. Please help me thank you

    — by Lyra 1 week ago

  • Please unbanned my chatmate's account.

    — by Kate 1 week ago

  • I cant request deletion account because i multiple request delete and log in again for severatime, so now i cant request delete my litmatch account, its show after 30 days i can delete my account, but now im confident to request delete my litmatch account. I hope u can help.. thank you so much

    — by Miss R 1 week ago

  • my account has been banned by mistake

    acc name :ayam gunting
    BAN_ID : 17960896

    — by hidayat 1 week ago

  • Blocked

    — by panz 1 week ago

  • my account has been banned by mistake

    BAN_ID : 17960896

    — by hidayat 1 week ago

  • my account has been banned by mistake

    — by hidayat 1 week ago

  • Can you unbanned my account?

    — by Ashly Caburnay 2 weeks ago

  • Kena ban tk tahu kenapa

    — by Farish 2 weeks ago

  • Hello

    — by Father a 2 weeks ago

  • Please help me get unbanned

    — by Iann.john 2 weeks ago

  • i need my recent calls on litmatch, please sir

    — by Danny 2 weeks ago

  • i need diamond

    — by ttmy 2 weeks ago

  • My device got banned fron litmatch due to violence.Now i understand my fault and i will not to do the same mistakes again so Can u unblock my device from banning?

    — by Songohan 3 weeks ago

  • Because I don't receive 6 digit code at my gmail ghulammurtaza2110234@redacted

    — by Ghulam Murtaza 3 weeks ago

  • It my phone number 03002110234
    I don't receive 6 digit code i also enter my gmail but don't receive for active profile

    — by Ghulam Murtaza 3 weeks ago

  • Recently my litmatch account has been banned for reacting inappropriate way to a random person who provoking me for no reason. Im apologize for my behaviour &request to open using back my account.

    — by Jonny Dep 3 weeks ago

  • dear litmatch, hope you unban my first account.I know it's my fault for not following the terms from the litmatch side,I promise not to repeat it again and hope the litmatch side can compromise and unban.

    BAN_ID 863236

    — by Father a 3 weeks ago

  • don't want to login because the account is banned

    — by Irho 4 weeks ago

  • idk why my device getting banned from using litmatch, im texting normally with someone i met in the apps then im getting logged out saying my device has been banned. wtf?

    — by niq 4 weeks ago

  • Id 17493692
    Kena ban tanpa ada kesalahan munasabah tolong bukak ban

    — by John 4 weeks ago

  • my acc is banned
    ban id : 11296110

    — by afrina 1 month ago

  • BAN_ID 17356856

    Hi, I’m here to appeal about my litmatch account because it was banned mistakenly dute to auto correction of keyboard, I was typing ‘hintay’ that means wait in english. Then it auto translates into ‘hentai’ I am hoping for instant solutions because I am also working there as a graphic designer. Hoping to hear from you soon.

    — by kiel 1 month ago

  • BAN-4561401317

    — by Azuan azlan bin ahmad 1 month ago

  • Subject: Request for Account Review and Unban

    Dear Litmatch Support Team,

    I hope this message finds you well. I recently discovered that my device has been banned from Litmatch, and I am writing to respectfully request a review of my account status. I value the Litmatch community and would like to address any concerns or violations unintentionally made on my part.

    I understand the importance of maintaining a positive and respectful environment within the platform, and I am committed to adhering to the community guidelines moving forward. If there are any specific issues that led to the ban, I would appreciate the opportunity to rectify them and continue enjoying the benefits of Litmatch.

    Thank you for your time and consideration. I look forward to your prompt assistance in resolving this matter.

    Best regards,
    azfar

    — by azfar 1 month ago

  • BAN-34568197

    — by Azuan azlan bin ahmad 1 month ago

  • Ban_34568197

    — by Azuan azlan bin ahmad 1 month ago

  • I didn’t receive the money.

    — by Mahq 1 month ago

  • Tolong hilangkn ban_id 17217905 sy mintak maap tidak akan mgulanginy lg

    — by Jo jambul 1 month ago

  • Mintk maap sy tidak melakukan kesalahan pada pengguna lain...Dy yg msg sy bergitu dulu

    — by Jo jambul 1 month ago

  • My account is abnormal . Can you fix it , I need my account litmatch back to normal . My id is 45672831

    — by Nuraina aqilah 1 month ago

  • I GOT BAN WITHOUT NO REASON WHY I JUST LOGIN MY ACCOUNT THEN GET BAN WITHOUT DOING NOTHING PLEASE UNBAN MY ACCOUNT : BAN ID 17194985

    — by juniel 1 month ago

  • Buenas noches, les comento que tengo una suplantación con el nombre Paola Cristancho con cel 3164532658
    El día de ayer 4 de marzo, inició todo al recibir notificación a mi wtp, alguien me está suplantando, mi número es 3164532658. Necesito saber quién ha creado una cuenta de esta plataforma con mis datos

    — by Paolac 1 month ago

  • My account banned wrongfully you guys made mistake i followed the rules my id is 17127409 name is boysadji

    — by Boysadji 1 month ago

  • My account got banned wrongfully i followed the rules please fix it my id is 17127409 name is boysadji

    — by Boysadji 1 month ago

  • Data Deletion Request

    — by Jejaka macho 1 month ago

  • Id saya kene band

    — by Muhammad fitri 1 month ago

  • My account has been banned by mistake i followed the rules my account id is 17127409 please fix it its so wrong i got banned at a mistake

    — by Boysadji 1 month ago

  • Please un banned my account

    — by Diana 1 month ago

  • AKUN SAYA DI BAN SECARA TIDAK ADIL OLEH OKNUM litmatch
    SAYA MINTA AGAR AKUN SAYA DI TINDAK LANJUTI ID5194273320

    — by Pance 1 month ago

  • how to remove my banned account in litmatch i mistakenly put the wrong birthday

    — by Laura 1 month ago

  • Please delete this account because he is too rude this is he's id 3624392228

    — by Aomine 1 month ago

  • Please delete this account because he is too rude and this is he's id (4420398819)

    — by Aomine 1 month ago

  • Pliss unban my lit acc

    — by Muhd Aliff hassim 1 month ago

  • my account got banned because someone sent a sexual video accidentally.

    — by seya 1 month ago

  • My acc got banned

    — by Iman 1 month ago

  • I don't log in

    — by Reiven 1 month ago

  • MY ACCOUNT WAS BAN RIGHT NOW EVEN I HAVEN'T DO ANYTHING

    — by Hotdog 1 month ago

  • BAN_ID 16451744

    — by Kimi 1 month ago

  • I cant log in my litmatch with my phone device. Can you unbanned my litmatch account from my device. Device name : iphone x

    — by Gloria Anastasia 1 month ago

  • Sy tak boleh log masuk

    — by Nuraiman Nuraimanordin 1 month ago

  • tolong pulih kan akau saya

    — by Nuraiman Nuraimanordin 1 month ago

  • Olá, estou desesperado, a minha conta do litmatch foi banida por engano, por favor eu amo esse app, quero a minha conta de volta, sempre respeitei as regras, tenho até o Premium assinado, por favor me ajudem a recuperar a minha conta, fui banido até 2122-09-17 00:24:46 , isso é muito tempo, até essa data provavelmente nem vou estar vivo, não consigo logar nenhuma outra conta no meu celular, estou muito triste, me desculpa por qualquer coisa, me der a minha conta de volta por favor, meu ID 16905287 , nome da conta é Pedro Gabriel

    — by Pedro Gabriel 1 month ago

  • Olá, estou desesperado, a minha conta do litmatch foi banida por engano, por favor eu amo esse app, quero a minha conta de volta, sempre respeitei as regras, tenho até o Premium assinado, por favor me ajudem a recuperar a minha conta, fui banido até 2122-09-17 00:24:46 , isso é muito tempo, até essa data provavelmente nem vou estar vivo, não consigo logar nenhuma outra conta no meu celular, estou muito triste, me desculpa por qualquer coisa, me der a minha conta de volta por favor, meu ID 16905289 , nome da conta é Pedro Gabriel

    — by Pedro Gabriel 1 month ago

  • Hi im new here

    — by James 1 month ago

  • ACCOUNT DELETION PLEASE THANK YOU.

    — by Shane 1 month ago

  • I REQUEST TO DELETE MY ACCOUNT AS SOON AS POSSIBLE.

    — by Shane 1 month ago

  • BAN_ID 16940075

    — by Paul 1 month ago

  • My acc in litmach is ban wala naman akong sinasabing masama

    — by Paul 1 month ago

  • My account banned

    — by Amilya Farisha 1 month ago

  • Me banearon sin razón por decir coger acá en Colombia coger no significa nada malo ejemplo Pepito coger el lápiz y se lo da a Laura porfa desbaneame no hice nada malo

    — by Alejó 1 month ago

  • Apeal my "Yavoi" username account

    — by Yavoi 1 month ago

  • Please unbanned my account "Yavoi" the word that i use "itlog" is referring to chicken egg that we eat breakfast every day not to anay inappropriate word

    — by Yavoi 1 month ago

  • Can you please unbanned my account im referring the word "itlog" to "egg" not to any unnecessary words thank you

    — by Yavoi 1 month ago

  • i can not connect litmatch

    — by Danish Hazwan 1 month ago

  • Saya ingin meminta maaf kepada pihak litmatch telah melanggar aturan saya berjanji tidak akan mengulanginya lagi dan bisakah akun saya di kembalikan terima kasih

    — by Imas 1 month ago

  • i've been banned without any mistakes . i obedieant all of rules but automatically i've been banned ?
    BAN_ID 16791427

    — by NURFITRI DARWISYAH 1 month ago

  • why am i banned eventhough i obedieant all privacy and policy . i've banned 3 times by no mistakes . i hate litmatch !

    — by NURFITRI DARWISYAH 1 month ago

  • Pls unbanned my litmatch on my device

    — by AL-CONE VALERIO 2 months ago

  • My account was banned because I sent my mobile number to a friend

    — by Bunmmy 2 months ago

  • my account is banned I don't why, I don't have violation in lm how to unbanned my account?

    — by 𝐒ᴀⷩᴍᴀɴᷫᴛʜᴀᷞ⁰⁶ 2 months ago

  • How can I get my account back to normal on the litmatch device that has been banned because my account has had a violation please help me

    — by Zai 2 months ago

  • I want to unban my account on litmatch, please help me how to use my account again and how to remove it from banning. ID BANNED: 16662619

    — by Shanya 2 months ago

  • Hello

    — by Bilal Fufa 2 months ago

  • Tk leh masuk

    — by Mistery🔍 2 months ago

  • Delet email

    — by Chan 2 months ago

  • my litmatch got ban with no reason

    — by abdullah 2 months ago

  • .

    — by Kemal 2 months ago

  • BAN_ID 16451744

    — by Kimi 2 months ago

  • .

    — by Kemal 2 months ago

  • My acc is banned

    — by Kyle 2 months ago

  • Kepada Yth. Litmatch - Construct Teknology Pte. Ltd
    Tolong unbanned akun saya yang sudah lebih dari 1juta saya mengeluarkan uang untuk menggunakan aplikasi ini.
    Tidak ada kesalahan tindakan saya dalam menggunakan aplikasi ini, jika memang aplikasi ini di gunakan untuk bersenang senang maka kembalikan akun saya dengan no. ID_BAN 16475153
    Saya sudah mencoba beberapa kali mengirim email kepada lit_id@redacted namun tidak ada tanggapam sama sekali.
    Saya berharap jika memang aplikasi ini dapat dipercaya mohon segera unbanned akun saya🙏 Terima Kasih.

    — by Rasyid 2 months ago

  • please don't ban my account

    — by putra 2 months ago

  • BAN ACCOUNT

    — by Zyro 2 months ago

  • My account has been banned for 1 whole year but I didn't do anything against the rules

    — by Gab 2 months ago

  • madam lit why did you banned me? i didnt do bad things

    — by raine 2 months ago

  • 16396389

    — by Zyro 2 months ago

  • Why is my litmatch keep saying please download lit app to register but I already download it please help me

    — by zephyrionyxquintilliaxylophzqw 2 months ago

  • Please admin don't ban my account i didn't do anything

    — by Ammar 2 months ago

  • 4864366862 please banned this user account, because she posted someone else photos and said something bad about that person

    — by Nor Asyikin binti Ibrahim 2 months ago

  • hihi, I hope this email finds you well. I've been trying to cancel my subscription via the app settings, but the app doesn't appear as expected. Can you please assist me in ending my subscription?

    — by aishah 2 months ago

  • Hi my name is Katie and my account got banned is it just ban temporary or is it ban permanently.

    — by Katelyn Savage 2 months ago

  • i can’t log in my account

    — by nurfatihah 2 months ago

  • ban account inquiry BAN_ID 15360892

    — by francis allan caringal 2 months ago

  • ban account inquiry BAN_ID 15360892

    — by francis allan caringal 2 months ago

  • Dear Litmatch Support Team,

    I hope this message finds you well and in good spirits. My name is Izzul Irfan, and I am reaching out to discuss an issue regarding my account (random bypasser), ID: 1815613881 associated with the email address argusml0000@redacted on your platform.

    Recently, I discovered that my account has been banned due to words that are triggered as a violation according to litmatch rules and regulations. I genuinely understand the importance of maintaining a respectful and harmonious community on Litmatch, and I acknowledge if I may have inadvertently violated any of your guidelines. I deeply regret any inconvenience caused and assure you that such missteps will not reoccur in the future. I will do better in the future.

    Upon reviewing the circumstances and the guidelines, I believe that the ban might have been a really huge misunderstanding. In my defense, i genuinely did not know that some words i said are not words that im supposed to say within the litmatch community. I never meant the words i said as a way to hurt or harassing others. The people i have communicated with are mostly people that im close with, so i never meant to hurt them, and it was never my intentions to hurt anyone.

    I kindly request a review and reconsideration of the ban imposed on my account. I am more than willing to provide any further information or clarification you may require to process this appeal. My utmost priority is to adhere to the guidelines set forth by Litmatch and continue being a constructive member of this community.

    I sincerely appreciate the time and effort dedicated by the Support Team to address such issues and ensure a safe and friendly environment for all users. Thank you in advance for your assistance and understanding.

    Looking forward to your positive response.

    Warmest regards,

    Izzul Irfan.

    — by Izzul Irfan 2 months ago

  • How do I recover my account

    — by Danrobby 2 months ago

  • My account has be blocked

    — by Danrobby 2 months ago

  • BAN_ID 16181289
    please unbanned my acc, i dont make any mistakes

    — by Luqman 2 months ago

  • can you open back my acc ? Saya tak buat pape kesalahan pun semalam , saya on acc lain , pastu acc lain saya kena band

    — by Nur Saedatul Natrah Binti Da Limin 2 months ago