Published by LG Electronics Air Conditioner on Oct 30, 2023

Report an issue with LG PuriCare Mini.
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Why should I report an Issue with LG PuriCare Mini?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of LG Electronics Air Conditioner to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About LG PuriCare Mini

1. Provide a more convenient and comfortable living environment.

2. Use the following features with the smartphone app connected to the product. 3. * If the app does not work properly after the update, please uninstall and reinstall the app. * PuriCare Mini app is recommended to use Android 8. 0 or higher.

LG PuriCare Mini Customer Insights

1. Please improve this, the mask is a great product don't mess it up with bad app.I wish you had the option to dim the air quality light for night time.the app keeps shutting down as i connect it with the device!We are ever so great to holding shaft places with need of investing air distribution In the fields are a part of my uncle's propriety so thanks again.Informasi yang ditampilkan tidak sesuai.

2. Indikator baterai juga tidak sesuai, keadaan baterai full baru cabut dari charger namun bar yang ditampilkan seolah baterai hanya sekitar 20%.

3. Masker yang canggih juga harus didukung oleh aplikasi yang berjalan dengan baik dan memberikan informasi yang benar.

4. Call me paranoid, but i don't think my air filter needs access to my pictures.None of the indicators works for LG Puricare Mask 2nd Generation.

5. Terkesan seperti aplikasi yang hanya dibuat ala kadarnya.

6. Indikator filter di angka 9% di hari pertama barang baru saja datang.

7. Battery indicator, Filter indicators, Air Indicator all don't show anything.

8. App requires permission to access your location and everything stored on your phone.

Steps to Troubleshoot & Fix LG PuriCare Mini Issues

1. Fix LG PuriCare Mini Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart LG PuriCare Mini: Restarting the app will resolve most errors.
  2. Update the LG PuriCare Mini App. Here is how:
    1. On Android goto PlayStore » Search for "LG PuriCare Mini" » Open LG PuriCare Mini » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LG PuriCare Mini » click "UPDATE".
  3. Clear LG PuriCare Mini app cache: Clearing cached data will force your app to retrieve the latest data directly from LG PuriCare Mini servers.
    1. On Android, goto Settings » Apps » Select "LG PuriCare Mini" » click Storage » click "Clear Cache".
  4. Check LG PuriCare Mini app permissions. If any of these permissions required to use your device's features are disenabled, LG PuriCare Mini might not work.
  5. Uninstall and reinstall LG PuriCare Mini. If nothing else has worked, completely uninstall LG PuriCare Mini then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing LG PuriCare Mini not working


2. Fix LG PuriCare Mini Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make LG PuriCare Mini be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to LG PuriCare Mini not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, LG PuriCare Mini may not be able to connect to the Internet when running in the background.

Reported Issues