Contact LEGO Customer Service

Why should I report an Issue with LEGO® Super Mario™?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LEGO System A/S to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app enhances the creative experience for builders with digital instructions, tips for different ways to rebuild levels and play, and other inspiring features. • Establish a Bluetooth® connection between the app and brick-built LEGO® Mario™, LEGO® Luigi™ and/or LEGO® Peach™ figures. • Build your sets, easily add them to your digital collection and expand your personalized LEGO® Super Mario™ universe (combining Expansion Sets with a Starter Course for interactive play). • Get easy-to-follow 3D building instructions for all of your LEGO® Super Mario™ building sets. • Check out instructional Play Videos packed with tips and tricks to take your skills to the next level. • Keep track of your digital coins after completing a level in real life with at-a-glance results for collected coins, defeated enemies and completed obstacles. • Put your skills to the test with an inspiring collection of fun Play Challenges. • Save your favorite LEGO® Super Mario™ moments to your gallery and share your creations. • Create or sign in to your LEGO® Account to synchronize your progress across all your devices. • Pin your favorite creations that others have shared so you can easily find them again.

2. The LEGO® Super Mario™ app is the official companion app for the ever-expanding range of LEGO® Super Mario™ building sets.

3. We only share our own marketing content and communication (such as news about LEGO sets and other LEGO games) with the aim of inspiring children’s creative play.

4. The LEGO® Super Mario™ sets are sold separately. Need help with the app?

5. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by LEGO System A/S is under license.

6. LEGO, the LEGO logo and the Brick and Knob configurations are trademarks and/or copyrights of the LEGO Group.

7. Is your device compatible? Check it at LEGO. com/devicecheck.

8. You accept our privacy policy and terms of use for apps if you download this app.

9. Ask for your parents’ permission before going online.

10. We don’t do third-party advertising.

11. Contact our Consumer Service.

1. Really annoying since we need the app to build the stuff we bought! The set should include a set of physical instructions since obviously the tech isn't quite there yet.I think the app overall is great! However, I think a lot of kids loved seeing their digital collection shown on the main screen and are now sad to see it gone replaced by the random level generator.

2. I think the random level generator is a cool idea, but it shouldn't have replaced the digital collection on the main screen...maybe give it its own menu option?I had a previous review that stated I couldn't start the app, but it was only because of a server issue or something along those lines.

3. Please bring it back.Great app and all, works pretty well, and I get trying out new stuff with technology, but the idea of ONLY being able to see the instructions for lego sets on mobile devices? That's just too much.

4. It's nice to be able to use the instructions to build the sets and to keep track of all your Lego Mario sets.

5. Maybe two days we had no issues but on the third day the app loaded fine but when it went to the menu screen, the screen darkened and I couldn't click on anything.

6. But maybe include booklet in future just in case of future technical issues.Edit: so glad they fixed the issue.

7. We got the Mario connected through Bluetooth but the screen will stay black with the music playing in the background.

8. Also, some times when going to the new bag animation, the screen is black and there is no continue button.This app is pretty cool.

9. It had some issues the week after Christmas, but I'm guessing a lot of kids got sets after Christmas it crashed.

10. However, the fact that the Mario and Luigi can get stuck in update mode in the first place is concerning.

11. Also, there's a much more minor issue with the app constantly asking you what year you were born in despite confirming it so many times already.App was fixed after not working for a couple days.

1. Fix LEGO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LEGO: Restarting the app will resolve most errors.
2. Update the LEGO App. Here is how:
   1. On Android goto PlayStore » Search for "LEGO" » Open LEGO® Super Mario™ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LEGO » click "UPDATE".
3. Clear LEGO® Super Mario™ app cache: Clearing cached data will force your app to retrieve the latest data directly from LEGO servers.
   1. On Android, goto Settings » Apps » Select "LEGO® Super Mario™" » click Storage » click "Clear Cache".
4. Check LEGO app permissions. If any of these permissions required to use your device's features are disenabled, LEGO might not work.
5. Uninstall and reinstall LEGO. If nothing else has worked, completely uninstall LEGO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LEGO not working

2. Fix LEGO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LEGO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LEGO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LEGO may not be able to connect to the Internet when running in the background.