Contact LEGO Customer Service

Why should I report an Issue with LEGO® City Explorers?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LEGO System A/S to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Game only displays in widescreen one way, which is very annoying if the phone is cradled in Launch Control building and you can't adjust the volume because those controls are on bottom.Ads for THIS game keep hijacking other games.

2. Our world should be better than this, but then again, we are the society that let COVID-19 and racism get THIS out of control so I guess I shouldn't be surprised.Frustrated with the the amount of screen the game filled.

3. Game missions would NOT fit to screen so many controls and features were unavailable.

4. Each mission should state the objective first, otherwise it is not a mission.Seems not to start at all, just displays a disconnection image, but still makes all the space sounds.

5. No language selection, unresponsive to standard controls (back button), 'missions' are poorly designed.

6. The app fails to connect, it hijacks inputs and disables keyboard, making it impossible to enable the "grown up" settings, and it crashes shortly after starting.

7. It's clear the developers didn't really get to put much into this.This game is laggy and that's just why.

8. The only choice is to close the game entirely and restart it, but even then, ads for this game still keep popping up.

9. Was working until recently...An innovative idea but lacks proper development and user control.

10. Including a phone as part of the set is a really ingenious idea, but the execution is fairly rough.

11. I wish I could give it zero stars.Interesting idea lacking in execution.

1. Fix LEGO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LEGO: Restarting the app will resolve most errors.
2. Update the LEGO App. Here is how:
   1. On Android goto PlayStore » Search for "LEGO" » Open LEGO® City Explorers » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LEGO » click "UPDATE".
3. Clear LEGO® City Explorers app cache: Clearing cached data will force your app to retrieve the latest data directly from LEGO servers.
   1. On Android, goto Settings » Apps » Select "LEGO® City Explorers" » click Storage » click "Clear Cache".
4. Check LEGO app permissions. If any of these permissions required to use your device's features are disenabled, LEGO might not work.
5. Uninstall and reinstall LEGO. If nothing else has worked, completely uninstall LEGO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LEGO not working

2. Fix LEGO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LEGO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LEGO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LEGO may not be able to connect to the Internet when running in the background.