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What users are saying
1. I am SO FRUSTRATED!!! I cannot access admin stuff now, and spent all this money on these watches and my kids are walking around without me being able to do stuff I need to do, and apparently there is no way to get ahold of customer service!! I is awful!Worked .....sometimes ......all the function did what they said it would......sometimes .......good idea better if it worked 100% of the time and I live in a small city with great reception and GPS location lots of data ...picture in the video msg Is as good as the callers camera but the camera on the watch displays a blurry video on the receiving end ...you can see who and what your looking at but not very clear (I do not wear glasses nor need them).Location feature is great however How do I get notifications from the app on my Samsung phone? Trying to understand how I know when my child uses the SOS feature, sends a message or leaves the...
2. And the tracking is not accurate whatsoever.About to return the watch, App notification does not work.
3. After I sent back feedback, the following update included the notification for SOS, location, and messages from my son's watch.
4. Inwill wait a few more days before returning it back to vendor.It was working all fine for short while and now the video call, voice chat and uploading of photos not working.
5. I also see that the watch I purchased is no longer offered on Amazon.Frustrating. It's difficult to use and difficult to set up.I figured out very easily how to power down the watch when it is in disable power down mode.
6. My wife gets power on/off notifications, SOS messages, and notifications whenever our son sends a message.
7. The app is decent, you can get fairly accuret location of your child, the sound quality of calls is great, it doesn't lose signal, app has decent options.
8. The location tracking can be wonky, and you have to wait at least 2 minutes after hitting refresh to have an accurate reading, but the tracking history shown in the app is correct for the most part.
9. So from the watch, i was able to caall random number, say local Target store.
10. Reinstall app, allowed all permissions and also factory reseting the watch all failed to get it to work.
11. Would need to reset (format), whilst you lost all the photos taken, there is no option to backup your voice chat and voice recorded.This is incredibly frustrating.
Steps to Troubleshoot & Fix Leefine Issues
1. Fix Leefine Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Leefine: Restarting the app will resolve most errors.
- Update the Leefine App. Here is how:
- On Android goto PlayStore » Search for "Leefine" » Open Leefine » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Leefine » click "UPDATE".
- Clear Leefine app cache: Clearing cached data will force your app to retrieve the latest data directly from Leefine servers.
- On Android, goto Settings » Apps » Select "Leefine" » click Storage » click "Clear Cache".
- Check Leefine app permissions. If any of these permissions required to use your device's features are disenabled, Leefine might not work.
- Uninstall and reinstall Leefine. If nothing else has worked, completely uninstall Leefine then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Leefine not working
2. Fix Leefine Server issues & Internet Connection
- Check network connection: An unstable Internet will make Leefine be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Leefine not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Leefine may not be able to connect to the Internet when running in the background.
Reported Issues
Hi Team, I forgot admin account email id and I tried every account I use but it says it doesn’t exist. I have registered mobile number I.e. 9986660202 (India). How do I reset my admin account
I cannot log in into Leefine under administrator account and cannot change any settings. Recovery by my email allows to log in under different account, not administrator. How to recover administrator account?
Leefine app is nor working, it doesn’t allow video calls. Only regular phone call is possible. Could you please advise ASAP?
App is not working, watch is connected but it's only call option is working rest all not working. Location, contact add on non of the options work app and watch not syncing data
Hi. I am an admin for the Leefine app for my kids watch. But once I logged out, I cannot get in anymore. Probably I made a mistake trying to register once again, now it is messed up with my email and tel. nr. (Also, appears it is not recognising my tel number if I use it without Country Code). I need to get in with my original admin account, as I need to delete some ex-family members from my kids watch so they can not see my kids location. Hope you can help me. Best regards, Santa
When I download Leefine app I can't create my account, I can't register to the app. I agree with privacy policy and when mobile phone screenshot becomes black. When I opening downloaded Leefine app the screenshot is black and in the middle I can see only icon of Leefine. I can't do anything more.
Uygulamaya giriş yapamıyorum
I have updated the new version today but i can not connect the device and my mobile app. It always say that offline even i restarted my device many time. Please fix this problem so i have to use it.
Server seem not working . Cannot login or register new password
hi the watch is not going online. I switched different sim cards. and the sim card works on my phone. it says 4G on top. but the data symbol keeps blinking
App not working saying unknown internet connection tried EVERYTHING
I vould not link the watch Patrol to the app after changing the sim. Th3n I deleted the app and re-installed it, now it is worse, i cannot connect to the app. I even t4ied to create a new account but it is jot working.
I downloaded the app .. but i can’t register.. simply don’t work
The app Leefine on 2 different devices (Samsung A52) doesn't work and shows error of connecting to Internet. All functions on watches aren't working except audio calls. Please, repair the app
I want delete phone number o126473154 at my kids profile smart watch
My sons watch is able to answer calls but would not share its location etc. (The app says is was not able to connect to the watch). This issue persists even when the watch is connected to wifi. What shall I do? Thank you in advance, AV
Why does my watch die right when I turn it on
Account deletion request
I have the EmojiSmart watch and the Leefine app on my phone. This is the 3rd time that the app has just kicked me out (no reason) and refuses to let me back in. When I do the verification code reset it always tells me Invalid and takes 2-3 days before it lets me reset. So do I need to cancel and delete this app and choose a different smartwatch service. It is frustrating and makes no sense why it random keeps kicking me out. Thank you.
Password issues
Set up auto pay and it didn’t come out. Need to pay bill.
I cant add, delete or correct contacts on leefine app.on my phone. And I can see only 5 icons( call, family,photos,pedometer,video call). Every time I open leefine app.Its asking me enter my information and phone number all the time shown as registered and its confusing..I dont know how to fix it to have ability to correct contacts.
Hi since Dec 21st. My watch cannot be traced on the app. It says internet error but the SIM card is showing 4G and I verified Data is working Appreciate knowing if anything can be done.
I´m trying to reset my pasword and I cant
Hi, Leefine app is not working, it automatically logged out of it and isn’t allowing to login back, to change password or to create a new account. Could you please advise ASAP? Thanks
apps always prompt device offline message when i track the watch. GPS cannot used.
I got my son a watch for Christmas and every time I try to connect to it through the app, it says the watch is offline. I have installed a sim and I can call the watch but nothing else is working. I can’t text or locate the watch even though it is connected to the network.
Hi First day I am able to make phone call whdn I receive my watch. And end of day I power off the phone for thd day. Next day I cannot make any calls out only abld to receive calls. What is wrong?
Hello, today we bought a leefine q23 smart whach that was used by another child. After connecting to the leefine app, the watch shows the old profile as admin. After the sale, the person no longer remembers which e-mail they used to log in and no longer knows how to disconnect the device from their leefine account. Please help to disconnect the device so that we could use the device normally. I can send you all imei and key and next information that youneed to return the device to the first settings.
Good day. How to unlock smart kid whach if we delete app long time ago. We sold it and its locked with our child info
Good day. We gave the smart whach to onother kid but the info shows of our kid information. Is it posible to delete all our info from your office? We will try to install again app and to delete account, but if we fail will it be possible to unlock it? Thanks
My registered the sim and the watch.. paid for everything and when I call it says the numbers not in service. Nothing works on it. Who can I call???
I bought two Niceboy Watch KIDS PATROL and I cannot see GPS position at Leefine application. (Sim card is activated, phone calls work, Wifi is connected).
I can't change the password. The number I received is incorrect. I'll try like 6 time.Now I can't login. Thank you Peter
Cant loggin in to app. It says that wrong pasword, but i loggin with google acount.
I can’t setting my watch
watches offline. please call 8438173162
Please cancel 562 336-0025
What’s wrong with app today? No connection to server from different gadgets.
I activated the smart watch with speed talk smart watch plans. I inserted the sim and no signal showing on watch. App always shows device offline
Hi, We can video call with the account holder and both watches, plus between watches, but we can’t voice call. Any ideas where to start with this one?
Call place calls. Watch offline. Please call me at +16785485001. Thank you, Darran
Hi. I need to cancel my subscription with you guys for watch IMEI 867798041077521. Thank you. Kristin Brown
My watch is fully charged and in range but on the Leefine app, it’s saying watch may be turned off or out of signal
on IOS , when i click on the leefine app and enter the username and for the password, i don't see # in the dial pad. When i click on forgot password, the session is gettng timeout very soon before i fill the information and hit save.. Kindly help
Bought supersonic kids watch and said leefine app was not compatible with my daughter's trac phone, couldn't download app for watch to work
I’m trying to switch the admin and it’s not working I need this to be resolved immediately or I’m going to get my son another watch from another company. I went to the FAQs and your telling me to press something that’s not even there
