Contact LCBO Customer Service

Why should I report an Issue with LCBO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LCBO to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The official LCBO app lets you browse and shop thousands of wine, beers & ciders, spirits, coolers and more! • Browse and shop thousands of LCBO & Vintages products. • Scan products in-store using the app’s barcode scanner to get more info. • Order products to be picked up in-store or shipped directly to you. • Find up-to-date product availability in your favourite store or closest store. • Add products and stores to your favourite list for quick access.

1. At least add a spinning wheel, progress bar, or filling wine glass or something to the loading screen so people know something is happening.When "scan credit card with camera" option is selected during checkout, the app enters spaces as they are positioned on the physical card, just to say "oops!" later.

2. Credit card is charged right away, pop up screen confirmation of order & email confirmation was fast.Easy to use, good interface.

3. It was easy to pick up, no issues at all, but please fix the app to have a better notificaron process, it's annoying not knowing whether the order is in progress.Good interface and nice looking but not as functional as it should be.

4. Tried to reach an accessibility contact for years, but nobody cares.Still sucks, takes two full minutes to open Does not show all products in search being filtered on.

5. Firstly the loading screen takes forever and there is no progress bar or indication that anything is happening, so you're left looking at that photo for a good minute plus not knowing if its loading or not.

6. As a vintages member, I have spent so much time organizing my favourites (or thinks I want to try) into various lists - up next, white wine, red wine, rose, champagne, sparkling wine, etc.

7. Elimated the ability to search for gift packs which was one of my most used features, and still didn't improve any of the problems from previous years.) I don't understand how in 2019 a company can make an app that is so unusable.

8. Some other retail apps are so good as to identify how many of the product is available and even on which shelf at the location.

9. Placed an order, credit card got charged right away, but there was no confirmation, no order number, no email, anything.

10. Less than zero.The app seems more stable than previous versions but I am really upset but the fact that they removed the ability to have various lists under favourites.

11. But there are hardly any products available, searching doesn't bring up what you know they have in stock at the store & widely available online.

1. Fix LCBO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart LCBO: Restarting the app will resolve most errors.
2. Update the LCBO App. Here is how:
   1. On Android goto PlayStore » Search for "LCBO" » Open LCBO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for LCBO » click "UPDATE".
3. Clear LCBO app cache: Clearing cached data will force your app to retrieve the latest data directly from LCBO servers.
   1. On Android, goto Settings » Apps » Select "LCBO" » click Storage » click "Clear Cache".
4. Check LCBO app permissions. If any of these permissions required to use your device's features are disenabled, LCBO might not work.
5. Uninstall and reinstall LCBO. If nothing else has worked, completely uninstall LCBO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing LCBO not working

2. Fix LCBO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make LCBO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to LCBO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, LCBO may not be able to connect to the Internet when running in the background.