Contact Kwikset Customer Service

Why should I report an Issue with Kwikset?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Spectrum Brands to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Kwikset’s new Halo Select lock is Matter and Wi-Fi compatible, giving you the same Wi-Fi options as our other Halo locks.

2. Add your lock via Wi-Fi to your preferred smart home ecosystems, including Google Home or Amazon Alexa, or amplify automation through IFTTT.

3. The Kwikset App is compatible with all Kwikset Halo and Kwikset Aura smart locks.

4. With Matter, you can connect to Apple Home, Google Home, Amazon Alexa, Samsung SmartThings, and other Matter hubs via Thread.

5. All data shared between the lock, the server, and the Kwikset app is encrypted, and our servers are exclusively hosted in the US.

6. Receive instant notifications anytime someone accesses your home, or when invalid codes are entered, or lock tampering occurs.

7. At Kwikset, we understand that the locks you choose to protect your home is a decision you do not take lightly.

8. Monitor the status of your locks and manage your home's access seamlessly from anywhere at any time.

9. Share app access with guests or create scheduled or one-time access codes for keyless entry.

10. Easily configure and manage multiple homes and locks for complete control.

11. Kwikset provides unparalleled security while safeguarding your privacy.

1. I have also discovered the software won't connect to the lock unless the PHONE is on wifi! I cannot connect to the lock when I am using data over the cell network.

2. Also, it strangely shows the wifi signal on the lock as having weak strength when it was strong on the previous version.

3. 3-6 minutes turned into 15 and it didn't finish.I have now owned this lock and used the app for about 2 years, and it worked well until about 2 months ago (once I fought through the setup).

4. I uninstalled the app, reinstalled the app, got it up & running, but no luck connecting via Bluetooth ... So, I clear storage & cache, restart the phone, & finally get it to connect with Bluetooth.

5. The lock codes did not appear at first, but I have it a while and eventually everything returned as before, and all seems to be working.Definite improvements in the app UI and lock operations.

6. We have stopped using the lock electronically and are trying to find a good replacement.

7. It's almost like the access codes are stored on the phones and not the lock themselves.

8. Received a replacement lock and it connected and works.

9. I did have frequent disconnects and slow responses and horrible battery life with the previous version.

10. It just spins for a few minutes, then says it can't be done.This has to be one of the most frustrating apps ever, won't connect no matter what especially when upgrading routers.

11. Only one device (one used with Bluetooth pair) shows access codes.

1. Fix Kwikset Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Kwikset: Restarting the app will resolve most errors.
2. Update the Kwikset App. Here is how:
   1. On Android goto PlayStore » Search for "Kwikset" » Open Kwikset » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kwikset » click "UPDATE".
3. Clear Kwikset app cache: Clearing cached data will force your app to retrieve the latest data directly from Kwikset servers.
   1. On Android, goto Settings » Apps » Select "Kwikset" » click Storage » click "Clear Cache".
4. Check Kwikset app permissions. If any of these permissions required to use your device's features are disenabled, Kwikset might not work.
5. Uninstall and reinstall Kwikset. If nothing else has worked, completely uninstall Kwikset then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Kwikset not working

2. Fix Kwikset Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Kwikset be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Kwikset not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Kwikset may not be able to connect to the Internet when running in the background.