Contact Krispy Kreme Customer Service

Why should I report an Issue with Krispy Kreme?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Krispy Kreme to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Will turn into a 5 start review once issue is fixed.This app has been constantly crashing and causing issues with phone performance.

2. Frustrating 😞We eat here at least 1-3 times per week & the app worked great at first but for the last couple of weeks I haven't been able to open it at all.

3. There also have been occasions where my purchase would not go through and just had to order at the store (which happened today after trying to place my order four times).

4. Super frustrating.It doesn't give you options to view products available unless you start an order.

5. When you go to the website and click on participating stores, the store I go to is on the list, but the items are never on the menu.

6. And if I change my store to another, that stores shows items that my store doesn't but still isn't all of the items.

7. I've tried deleting and uploading the app multiple times and still doesn't fix the issue.This app performs okay.

8. I've tried going through the website same issue says to log in with Facebook and it then gives the same error.

9. I'm over it!The app works fine in theory but the menu options for ordering are consistently not available, the menu is always missing at least 50% of what they offer.

10. I buy 3-4 dozen at a time for the office but my last 3 dozen didn't count for rewards and there is no way to me to look at the history.

11. There is no guarantee that the items you want to purchase will actually be there until you go to pickup your order.

1. Fix Krispy Kreme Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Krispy Kreme: Restarting the app will resolve most errors.
2. Update the Krispy Kreme App. Here is how:
   1. On Android goto PlayStore » Search for "Krispy Kreme" » Open Krispy Kreme » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Krispy Kreme » click "UPDATE".
3. Clear Krispy Kreme app cache: Clearing cached data will force your app to retrieve the latest data directly from Krispy Kreme servers.
   1. On Android, goto Settings » Apps » Select "Krispy Kreme" » click Storage » click "Clear Cache".
4. Check Krispy Kreme app permissions. If any of these permissions required to use your device's features are disenabled, Krispy Kreme might not work.
5. Uninstall and reinstall Krispy Kreme. If nothing else has worked, completely uninstall Krispy Kreme then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Krispy Kreme not working

2. Fix Krispy Kreme Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Krispy Kreme be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Krispy Kreme not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Krispy Kreme may not be able to connect to the Internet when running in the background.