Published by Kobo Books on Nov 13, 2023

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Why should I report an Issue with Kobo Books - eBooks Audiobooks?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kobo Books to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Kobo Books Customer Insights

1. Reading on a 11 inch tablet.I love that my favorite authors are here and that they have a plan for e books and audio books but I'm not wild about the page transitions I prefer the scrolling method but it will not stop me from using the app.

2. Thinking of just hitting the library gotta make the navigation easier to find books please if you want to get more customers from Amazon Kindle... I just subscribed to audio book Plus and omg I can't find where to search for Plus audio books.

3. With this app because I have to hunt down the other books I find that it's easier to use another reading app.This app used to be great for both books and audio.

4. It is a total disaster.I like the small changes that have been made to the app, but it needs continuous scrolling to compete with Kindle, and it needs a range of font choices and a more definite way of separating ebooks from audiobooks.

5. I have paid for membership to audio books and the books have been unreliable, skipping through the chapters or repeating sections as it reads.

6. Really frustrating.Books are passable creates a 2 page read that is a little small but readable.

7. Graphic novels you can increase the size but then its a pain to turn pages then the new page pops back to original size.

8. Then the font with that name is used for books in English.

9. For example, while one can enlarge the font, one cannot increase the leading, making the font size increase not as beneficial as it might be.

10. I read books in Chinese.

11. Also, the chapter by chapter loading scheme is all very secure, I suppose, but when one comes across an image, the loading shows a previous chapter for a paragraph or two, then suddenly loads the correct chapter.

Steps to Troubleshoot & Fix Kobo Books Issues

1. Fix Kobo Books Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Kobo Books: Restarting the app will resolve most errors.
  2. Update the Kobo Books App. Here is how:
    1. On Android goto PlayStore » Search for "Kobo Books" » Open Kobo Books - eBooks Audiobooks » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kobo Books » click "UPDATE".
  3. Clear Kobo Books - eBooks Audiobooks app cache: Clearing cached data will force your app to retrieve the latest data directly from Kobo Books servers.
    1. On Android, goto Settings » Apps » Select "Kobo Books - eBooks Audiobooks" » click Storage » click "Clear Cache".
  4. Check Kobo Books app permissions. If any of these permissions required to use your device's features are disenabled, Kobo Books might not work.
  5. Uninstall and reinstall Kobo Books. If nothing else has worked, completely uninstall Kobo Books then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kobo Books not working

2. Fix Kobo Books Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Kobo Books be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kobo Books not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kobo Books may not be able to connect to the Internet when running in the background.

Reported Issues

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