Contact ONEWallet Customer Service

Why should I report an Issue with ONEWallet - Cards Wallet?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MIN Studio to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I tried all the available options (it would be much better if there was a preview that shows them all at once, like Loyalty Card Keychain does it).Good accept no one wants to accept a giftcard from me if I am using this app.

2. When adding a new loyalty card the input fields aren't overly intuitive but it's still easy to manually input data.

3. My only point of improvement is NFC support to work with debit cards because I don't really see much point adding debit cards when you can't use them in the app.it looks beautiful but apparently doesn't work.

4. It accommodates unknown loyalty cards which is why I'm not using Google wallet.

5. I've never seen such beautiful ads like in this app, they're not annoying you when you want to quickly show your card to the cashier, and they are really well mixed with app's UI generally.

6. I don't have a wearable device on me to test, but I would also like to see these features make it to a smart watch, being able to use a watch as my airplane ticket or my bus pass (which would require NFC support) would be killer!Nice app.

7. It looks up membership card logo automatically and does it perfectly, I still don't know how.

8. I tried it with an IKEA card, enter the numbers correctly but the final barcode looks nothing like the one on the card.

9. Might get the confidence to add a credit card at some point.Really great App.

10. it does not explain how much money you have in your wallet nor does it really give you much information at all.

11. Also does not use that picture in list of cards.

1. Fix ONEWallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ONEWallet: Restarting the app will resolve most errors.
2. Update the ONEWallet App. Here is how:
   1. On Android goto PlayStore » Search for "ONEWallet" » Open ONEWallet - Cards Wallet » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ONEWallet » click "UPDATE".
3. Clear ONEWallet - Cards Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from ONEWallet servers.
   1. On Android, goto Settings » Apps » Select "ONEWallet - Cards Wallet" » click Storage » click "Clear Cache".
4. Check ONEWallet app permissions. If any of these permissions required to use your device's features are disenabled, ONEWallet might not work.
5. Uninstall and reinstall ONEWallet. If nothing else has worked, completely uninstall ONEWallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ONEWallet not working

2. Fix ONEWallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ONEWallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ONEWallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ONEWallet may not be able to connect to the Internet when running in the background.