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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About FunDo Pro
1. FunDo Pro is an APP that integrates wearable product data and services, providing users with a complete, unified and convenient user experience. (1) Record daily exercise steps, sleep, and heart rate. (2) Set exercise goals to encourage yourself to complete daily exercise. (3) Count your daily and monthly data, and view historical data at a glance. (4) Reminders for incoming calls, text messages, and APP notifications. (5) Control music players and take photos with your phone via Bluetooth. (6) Some wearable products also support displaying phone contacts (address book) and call logs.
2. Currently, it supports wearable products such as SW series, GT series, GW series, SH series, NX9, W808, and Q08.
FunDo Pro Customer Insights
1. If someone would develop solid American English instructions that cover the details and sequence step by step with illustrations I think it would go a long way to improving the success in installing and configuring the application and getting it to work with a given smart watch.
2. I have successfully configured the watch and application now on two occasions but I am not sure I could possibly repeat the process as it has typically been a round of resets, reinstalls and trial and error until it works.
3. However, with the latest update I'm getting the same "illegal device" error reported by others and can't do much with the watch or the app in the disconnected state.
4. Steps are fine, but it doesn't download sleep or sports data unless I manually hit the sync button.
5. I have given this a 2 Star rating, the application is ok, it does what it does, it's easy enough to navigate... but getting there is not pleasant and takes more time and effort than it should and the frustration to get it all working leaves you feeling unsatisfied.
6. As this is the only smart watch experience I have so I am unable to compare it to how others are to work with.
7. The Battery icon does not display true battery life.. Hopefully, the next update will fix the issues.I have no problem with my smartwatch connecting with the app, however my frustrations are that the face display disappears after 2 seconds! I haven't found a way to adjust this.
8. I'm pretty sure if the app would work properly the watch would be more useful.Pros: The only app that works with my Microwear L8.
9. And there is no scale on the heartbeat chart, so I have no idea when my heart beat went up or down.This app was always a bit fussy to get connected to my watch, but once connected it worked and worked well.
10. Good Luck to All.The watch is ok when it wants to work.
11. The biggest frustration is that it doesn't automatically sync itself with the watch.
Steps to Troubleshoot & Fix FunDo Pro Issues
1. Fix FunDo Pro Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart FunDo Pro: Restarting the app will resolve most errors.
- Update the FunDo Pro App. Here is how:
- On Android goto PlayStore » Search for "FunDo Pro" » Open FunDo Pro » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for FunDo Pro » click "UPDATE".
- Clear FunDo Pro app cache: Clearing cached data will force your app to retrieve the latest data directly from FunDo Pro servers.
- On Android, goto Settings » Apps » Select "FunDo Pro" » click Storage » click "Clear Cache".
- Check FunDo Pro app permissions. If any of these permissions required to use your device's features are disenabled, FunDo Pro might not work.
- Uninstall and reinstall FunDo Pro. If nothing else has worked, completely uninstall FunDo Pro then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing FunDo Pro not working
2. Fix FunDo Pro Server issues & Internet Connection
- Check network connection: An unstable Internet will make FunDo Pro be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to FunDo Pro not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, FunDo Pro may not be able to connect to the Internet when running in the background.
Reported Issues
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Does change the skin button really exist or it's imaginary?
— by M.A 11 months ago -
Hi ,my name is M A.i bought Nurkello GW33 .In the box was the hologram of your App .I like the watch but I want to change some watch face . In the Google Play your App has a unique button "Change the skin".I did all of App request about changing the settings of my cellphone but this button didn't appear I would appreciate Iif you help me how could I activate this button.
Yours sincerely,
M.A.— by M.A 11 months ago -
wile trying to connect to smartwach qw33 i get an error message "did not search for a connectable devive?"
— by tamir rafaeli 1 year ago -
Whenever there is a time change, i,e daylight savings time, my watch is off by one hour.
Howe do I sync the watch with my cell?— by Christopher Kulpa 1 year ago -
Why my watch doesn't display the applications?
— by liveris Albert 1 year ago -
iPhone 12
Not support message— by Safar 2 years ago -
Says illegal device and won’t work. Have an iPhone 11 and the L13 smart watch
— by Dustin Parks 2 years ago -
Smartwatch unable to connect to fundopro on OPPO A74 5G
I get
"Illegal device" problem
"The Wrong phone brand"
Please investigate this problem and give me a solution for this problem.
Regards Willem— by willem 2 years ago -
Cannot connect to Mobile application
— by Muddassir Mujawar 2 years ago -
I need to change the watch belt.
— by Sunil Khot 2 years ago -
Why do I get a pop up saying my watch is illegal when I try to connect?
— by Annita Whittle 3 years ago -
My L9 smartwatch will no longer work on the Fundo app. Everytime I try to connect to it I get a "illegal device, please use genuine". I have used this watch for years and it is great. Why can't I use it? The QRcode still says I have to use fundo to use the watch.
— by Michael 3 years ago -
Utilizem o app MActive 2 e faça login anônimo
Mesmo recurso que Fundo pro— by Rês 3 years ago -
I can’t send myself a verification code
— by Jocelyne 3 years ago -
fundo pro app useless with my L9 smart watch illegal devices just bought the watch are you going to fix app or have we wasted our money???
— by Alexander Aslin 3 years ago -
I have a L8 SmartWatch, suddenly, since a couple of monthes it allways tells me Again ans Again "illégal device Please use a genuine",
I have installed and reinstalled this application and even the proposed APK cannot be installed on my device. It stops during the installation.
Result inusable watch : many thanks!— by Jean-Michel ROTH 3 years ago -
illegal devices please use genuine fundo
— by wesley Polsema 3 years ago -
Boa noite , tentei conectar meu smartwatch séries 5 mais só aparece essa mensagem " ilegal devices, please use genuine" estou muito insatisfeita pois funcionava muito bem e agora está com esse erro , me ajudem ?
— by Suany 3 years ago -
The Fundo Pro app will not connect to my Google Pixel 4A (5g) I have a SENBOS brand smartwatch. The phone and the watch are paired successfully through Bluetooth. However your app does not want to communicate with the watch. Sometimes there is an error message that says " illegal device use genuine" please help with this issue.
Thanks
Mark— by Mark 3 years ago -
The fondue pro app will not connect to my SmartWatch Bluetooth is working and the watch and the phone are paired I have a Google pixel for a 5G phone, and I have a SENBOS smartwatch. Please help resolve this issue.
Thanks
Mark— by Mark 3 years ago -
I have a VITA Health watch and the only recommended app is Fundo Pro, but the app will no longer search for discoverable devices, therefore the is of no use because your app si not functioning.
— by Stephen Brocklehurst 3 years ago -
Hi! I can´t match or vinculate mi Smart wear watch the App tell me ilegal device. I have deinstalled fundo pro, installede many times and the result is the same: ilegal device. Mi mobile ia g7 Motorola. what I have to do. Thanks
— by Martin Velez 3 years ago -
Great app until recently.
"Illegal device" problem.
Do you have an alternative?
Thanks!— by Robert 3 years ago -
The app won't work it says illegal device please use genuine,please tell me what should i do??!!
— by Nour Iskander 3 years ago -
I am using the app with iPhone. Once connected it disconnet and show that it is illegal. Can you please advice.
— by Richard Quek 3 years ago -
smartwatch unable to connect to fundopro on Iphone12. Contacted Apple, no help there for your app. Please help me as still gets message ILLEGAL DEVICE...Thanks in advance hope to read you soon
— by Ed van Dam 3 years ago -
Cześć
Otrzymuję teraz wiadomość
Nielegalne urządzenia, używaj oryginalnych
Mam zegarek L8 i do tej pory działał
co zrobić aby działał
Pozdrawiam mirek— by Mirek Barski 3 years ago -
My app worked for several months and now I get illegal device notice every time I try to connect to my iphone. I need the watch to be able to connect. Your attention and assistance would be appreciated
— by Ed R 3 years ago -
Bonjour, depuis 2 semaines je ne peux plus récupérer mes infos sur mon téléphone. J'ai un message Illegal devices, please use genuine. Pourtant tout avait bien fonctionné depuis 3 mois. Essai avec un autre téléphone, idem. Le téléphone trouve et reconnait la montre, mais dès que le message s'affiche plus plus rien
merci pour votre retour— by Eric CURT 3 years ago -
Illegal devices, please use genuine
— by Chris Golding 3 years ago -
Hi
I get now the message
Illegal devices,please use genuine
I have a Vita watch and it was always working till now
Kind regards Peter— by Peter van der Kruijssen 3 years ago -
Ogni volta che provo a connettermi mi esce la seguente frase: " illegal device, please use genuine" non so cosa fare
— by Alessio 3 years ago -
I can not connect my new watch to my phone. I can see on the complaints no one can. I just bought the watch. Please
— by Tamara 3 years ago -
Bonjour
Je suis de France je viens d acheter une montre connectée malheureusement le QR CODE ne fonctionne pas je ne peu donc pas me servir de ma montre
Avez-vous une alternative pour que ma montre fonctionne correctement
Merci à vous pour votre retour avec une solution à mon problème
Bien cordialement
Mr GRAL
f.baert@redacted— by Gral 3 years ago -
Fundo Pro installed on my Google Android phone and try connecting with smart watch from Shenzhen Fen, made in China. Does find watch as device and shows connected. Immidiately it disconnects with message "illegal devices - use genuine" . The application does not work at all. Plus it shows many Mac addresses instead of one mac address. Totally disappointed with application as doesn't work at all.
— by Mahesh 3 years ago -
The "Sports" page does not work on my mobile: it does not sync with the watch.
— by Genady Astrakhan 3 years ago -
Estou recebendo a mensagem "illegal devices, please use genuine" quando tento conectar o IWO 12 série 5 no APP FunDo Pro instalado no Iphone 12
— by André Luiz Assumpção Pereira 3 years ago -
Hello,
I can't connect the watch to my samsung smartphone. Everytime the connection procedure stop with the message "illegal device please use genuine". Can you send me some help, this problem seems to affect more people!— by Markus Neuheuser 3 years ago -
Obligé d'utiliser la version 1.7 pour utiliser ma montre watch5 et watch5_le la dernière version 1.9 ne fonctionne pas
— by PARIS GÉRARD 3 years ago -
In my new iPhone 12 after connecting Bluetooth! I get the message illegal device! Can’t use it??
— by Ron van Poppel 3 years ago -
I got new smart watch at Christmas, the smart watch have QR code for installing the app: Fundo pro, after installation when i connect the over Bluetooth i get the message: illegal genuine. I have seach online and have found many people with the proplem after a update, like 1-3 month ago. PLEASE BE MORE SUPPORTIVE ONLINE, Looking forward to feedback, regards Martin
— by Martin Bartholm 3 years ago -
Impossible de jumelage watch5 et watch5_le
— by PARIS GÉRARD 3 years ago -
The app keeps crashing everytime I open it
— by Frédéric 3 years ago -
Fundo app on my iPhone 8+ for my L13 iOS smart watch shows message “illegal devices, please use genuine” Please advise how to resolve this urgently. Thank you.
— by John Llloyd 3 years ago -
The app won't connect to my new watch5, it shows illegal device,connect geniune...i need help
— by Stanley john orohi 3 years ago -
Wont pair to phone app saying 'illegal device use genuine. So can't use or track anything. Bought the watch for that reason. If it can't be fixed il go somewhere else. Thanks
— by Alex Read 4 years ago -
The Fundo app is not working.
— by Susan Berry 4 years ago
