Contact JVC Music Play Customer Service

Why should I report an Issue with JVC Music Play?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of JVCKENWOOD Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Play or search for music with the JVC car-audio receiver, and check the playing music’s information on your Android device. ■ Check here for the supported Android devices, JVC car-audio receivers, and FAQ.

2. Even if the Android device of OS 4. 1 to 7. x does not support USB Mass Storage Class, you can enjoy the music with JVC car-audio receiver.

3. JVC Music Play is the app to listen to music from your Android device (Android OS 4. 1 to 7. x) with the JVC car-audio receiver connected via USB.

4. We do not guarantee correct operation for all devices.

5. Some Android device may freeze if the device is unconnected without pressing the Disconnect button.

1. I've got a Samsung Note 8, and the JVC KW-V230BT, Pandora works fine, BT works fine DVD, fine, the ONLY thing I cant get to work is this JVC Music Play, its supposed to let you play whatever your playing on your phone, on your receiver through USB, but it doesn't work AT ALL, there's lots of conflicts, like BT, and other music apps that are most likely preventing Android from being recognized as an external device.

2. And before that, the app automatically starts playing music that's downloaded to my phone, so I have to change it over to a music app and I can't change the volume without having to repeat the process.Tried to play music with this since by didn't work, only plays music files on phone, but it won't even play through the head unit, just my phone and then it will disconnect.

3. The only way to play music from my phone is via aux or BT, so I guess I'm lucky I still have options but it's be nice if the USB would work too.

4. Did not work on my phone and Even after unistalling and restarting my phone I'm having issues with alarms playing from Spotify when there wasnt an issue before its download.

5. Wish this app works because my phone doesn't have an aux plug in like the older android phone do.Got a new android update and now the app doesnt work at all.

6. Having to deal with this terrible app to play music from your phone is a nightmare.

7. VERY frustrating cuz I love my receiver, but it looks like it might be time to upgrade, and unfortunately JVC hasn't got a returning customer in me :( ALPINE BABYDidn't work with my brand-new receiver and my new (one-month-old) MotoG6 running Android 8.0. When connecting vis front USB, it says there's an error.

8. However, for an Android '21 phone, the sound doesn't play from the stereo, but from the phone itself.

9. I've tried the "troubleshooting" steps as found online of restarting my phone and reconnecting the USB cable, very helpful stuff there guys.

10. I tried using the Bluetooth feature for both stereo and phone, but to no avail.

11. so your listening to Spotify, Pandora or whatever you plug your phone in and next thing you know.... new song, different style, whatever.

1. Fix JVC Music Play Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JVC Music Play: Restarting the app will resolve most errors.
2. Update the JVC Music Play App. Here is how:
   1. On Android goto PlayStore » Search for "JVC Music Play" » Open JVC Music Play » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JVC Music Play » click "UPDATE".
3. Clear JVC Music Play app cache: Clearing cached data will force your app to retrieve the latest data directly from JVC Music Play servers.
   1. On Android, goto Settings » Apps » Select "JVC Music Play" » click Storage » click "Clear Cache".
4. Check JVC Music Play app permissions. If any of these permissions required to use your device's features are disenabled, JVC Music Play might not work.
5. Uninstall and reinstall JVC Music Play. If nothing else has worked, completely uninstall JVC Music Play then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JVC Music Play not working

2. Fix JVC Music Play Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JVC Music Play be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JVC Music Play not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JVC Music Play may not be able to connect to the Internet when running in the background.