Contact CarMatrix Customer Service

Why should I report an Issue with CarMatrix?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shenzhen Jimi IoT Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The application does not recognize the IMEI number of the device, keeps saying that it does not exist when in fact it does and its not blocked or has any problems with the number, the problem is with the application? Please helpIm using Samsung Galaxy M30.

2. The file location for saving the videos is not clear and cannot be configured.Hi am using Samsung S10, everytime I want to remote view the INWARD CAM , the app crashes and shuts down, huge problem .

3. After recent update on January 2020 app is too slow , i couldn't get back from live video Dear Technical team, Please be kind enough to fix those issues of the appQuite unstable.

4. I've had it fitted in by a car electrician and I followed all the instructions from the manual- inserted a valid SIM card that supports 2G, 3G and 4G and there was a 16GB SD card that came with the dash cam and I have installed the app as well as registered and logged in.

5. Can't sync in order to download the media from the camera to the mobile.Hello, I have purchased a car dash cam (JC 100 EdgeCam) recently.

6. Now there is an issue , everytime I select to switch to internal camera the app resets .. Please fix asap.....Someone please help.

7. From the date i purchased JC200 i couldn't Synchronise the videos.

8. I waited for long time for update still the same problem there.

9. Cant seem to get my live video to play for 2 days.

10. How do I solve this, please?Unclear warning about permissions every time I open the app.

11. Needs to be reseted serval times in order to perform correctly.

1. Fix CarMatrix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CarMatrix: Restarting the app will resolve most errors.
2. Update the CarMatrix App. Here is how:
   1. On Android goto PlayStore » Search for "CarMatrix" » Open CarMatrix » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CarMatrix » click "UPDATE".
3. Clear CarMatrix app cache: Clearing cached data will force your app to retrieve the latest data directly from CarMatrix servers.
   1. On Android, goto Settings » Apps » Select "CarMatrix" » click Storage » click "Clear Cache".
4. Check CarMatrix app permissions. If any of these permissions required to use your device's features are disenabled, CarMatrix might not work.
5. Uninstall and reinstall CarMatrix. If nothing else has worked, completely uninstall CarMatrix then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CarMatrix not working

2. Fix CarMatrix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CarMatrix be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CarMatrix not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CarMatrix may not be able to connect to the Internet when running in the background.