Contact Hy-Vee Customer Service

Why chat with our AI Hy-Vee Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Hy-Vee.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Be prepared for: items missing from your order that you paid for but did not receive; substitutions for items that don't make any sense; orders that aren't ready until almost two hours after the time slot that you selected in the app (hope you didn't have to drive very far!); Extremely difficult time trying to add things to your order- better get it right the first time! Many more, but only get 500 characters..The app hasn't even been able to open for at least a month.

2. This has been occurring for weeks.Lost my time slot and cart because the website kept crashing while trying to order groceries (got to the checkout step and then kept getting errors).

3. Had to contact customer service to find out the account is locked for 45 minutes due to failed attempts to login, which is absurd because I had the right password! We'll see if it works be reinstalling the app and trying again.

4. When I search for common food items, it repeatedly says "Oops." Sometimes it will randomly find the item seconds later.

5. We end up getting text after text! You can't narrow down the deals lists into just the sections you want, and it randomly decides you've gone far enough down the list and sends you back to the top.

6. Trying to help a family member get coupons and order food.

7. Won't load login.I deleted this app months ago as it wasn't working properly.

8. The search is marginally useful, there are few filtering options, and most aggravating is that to see a sale price, I have to go to a completely different website, look up the price, and then come back.

9. Disappointing and a waste of space on the phone - better off using the browser and going on the site instead.Every update makes it worse.

10. I thought that my card may have had a hold on it as the payment wasn't going through, so I tried another card.

11. I much prefer to do my grocery shopping at a quasi-local market, but this app is complete garbage.I've used this app for grocery pickup four times, and only had one good experience.

1. Fix Hy-Vee Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hy-Vee: Restarting the app will resolve most errors.
2. Update the Hy-Vee App. Here is how:
   1. On Android goto PlayStore » Search for "Hy-Vee" » Open Hy-Vee » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hy-Vee » click "UPDATE".
3. Clear Hy-Vee app cache: Clearing cached data will force your app to retrieve the latest data directly from Hy-Vee servers.
   1. On Android, goto Settings » Apps » Select "Hy-Vee" » click Storage » click "Clear Cache".
4. Check Hy-Vee app permissions. If any of these permissions required to use your device's features are disenabled, Hy-Vee might not work.
5. Uninstall and reinstall Hy-Vee. If nothing else has worked, completely uninstall Hy-Vee then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hy-Vee not working

2. Fix Hy-Vee Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hy-Vee be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hy-Vee not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hy-Vee may not be able to connect to the Internet when running in the background.