Contact Muslim Customer Service

Why should I report an Issue with Muslim: Prayer Times, Qibla?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Muslim Assistant to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I am in Jeddah Saudi Arabia and it tells me that fajer is at 12 pm, although it is set to Jeddah and the time on my phone it Jeddah time???? Rubbish don't even bother.I am a bit disappointed with this app, it does not notify prayer times properly even if the notifications are allowed and volumes are set high.

2. One every long while I can tolerate fine, but an ad every click trying to get to what I need ? Not very tolerable.. and I'm also having a lot of trouble changing the location on the app too.It's a rubbish app.

3. What is the correct settings? And why do you have inappropriate adds on a Muslim App?This app is designed to withdraw money from people's account by the name of "Musilm" shame on you.

4. Always 1 hour late.The Azaan doesn't start on my phone, no matter what settings I put it at, but on my 2nd phone works perfectly fine.

5. I feel they are just trying to make money.I signed up for the 3 day free subscription as there was a pay wall in order to access the app and they charged me immediately.

6. Hoping that the developers take feedback into account and itEverything work fine except for qibla is slightly off and what frustrated me the most is the adzan.

7. Please let me why the Azaan won't play at the prayer time on my time.

8. I just clicked for finding Qibla and during free trail, it charged me 40 dollars.

9. The prayer time is inaccurate.

10. I used to listen to recitation even with my screen off but now it shuts off as soon as I turn the screen off.

11. Please fix itI opened it about 10 times and 100% of the times it started with an ad that would contain content that would never be allowed in islam.

1. Fix Muslim Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Muslim: Restarting the app will resolve most errors.
2. Update the Muslim App. Here is how:
   1. On Android goto PlayStore » Search for "Muslim" » Open Muslim: Prayer Times, Qibla » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Muslim » click "UPDATE".
3. Clear Muslim: Prayer Times, Qibla app cache: Clearing cached data will force your app to retrieve the latest data directly from Muslim servers.
   1. On Android, goto Settings » Apps » Select "Muslim: Prayer Times, Qibla" » click Storage » click "Clear Cache".
4. Check Muslim app permissions. If any of these permissions required to use your device's features are disenabled, Muslim might not work.
5. Uninstall and reinstall Muslim. If nothing else has worked, completely uninstall Muslim then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Muslim not working

2. Fix Muslim Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Muslim be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Muslim not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Muslim may not be able to connect to the Internet when running in the background.