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1. Last time this happened was a user error with transferring data to a new device, but this time it's an issue with the app itself.Well just like everyone, last month I woke up to an update, and all my files went missing.

2. Can't reinstall an older version as it keeps failing unfortunatelyApp requested a permissions update today, and after updating permissions all of my folders and files are now completely gone.

3. The "fix" that's supposed to "find your files" does not work for me either as I'm assuming that's because I was using cloud storage and not files on my device.

4. I recently changed phones and have lost EVERYTHING because the new app doesn't offer the ability to log into an existing account (had to create a new one), nor will it allow me to connect to my Google Drive (keep getting an "exceeded attempts" error.

5. Needless to say, I am back to loving this app! So I can guarantee you, your files aren't erased, they're just still hiding in the phone.I woke up to find that my folders were deleted.

6. I retrieved my files and I'm deleting this app.Looses my photos This is the second time I've downloaded and does it again.

7. I'm unbelievably disappointed.Update: issue fixed! Thanks for the fix! Having the same issue as recent reviews: Existing folders are gone.

8. Today I followed the recommendation in the app (ONCE IN THE APP, clicked the setting gear, advance setting, find missing files) and waited a few seconds, it recovered all my missing pictures.

9. - This app is pretty straight forward and easy to use.For years I've used the paid version of this app including paying the monthly fee for cloud storage.

10. The only problem is, sometimes it takes a couple seconds for the ad banner to load and when it does it changes the placement of the menu items; sometimes as you are attempting to select one.

11. This app usually functions fine, but now I've just lost hundreds of files and don't seem to have any way of getting them back.

1. Fix Hide Photos, Video and App Loc Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hide Photos, Video and App Loc: Restarting the app will resolve most errors.
2. Update the Hide Photos, Video and App Loc App. Here is how:
   1. On Android goto PlayStore » Search for "Hide Photos, Video and App Loc" » Open Hide Photos, Video and App Loc » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hide Photos, Video and App Loc » click "UPDATE".
3. Clear Hide Photos, Video and App Loc app cache: Clearing cached data will force your app to retrieve the latest data directly from Hide Photos, Video and App Loc servers.
   1. On Android, goto Settings » Apps » Select "Hide Photos, Video and App Loc" » click Storage » click "Clear Cache".
4. Check Hide Photos, Video and App Loc app permissions. If any of these permissions required to use your device's features are disenabled, Hide Photos, Video and App Loc might not work.
5. Uninstall and reinstall Hide Photos, Video and App Loc. If nothing else has worked, completely uninstall Hide Photos, Video and App Loc then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hide Photos, Video and App Loc not working

2. Fix Hide Photos, Video and App Loc Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hide Photos, Video and App Loc be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hide Photos, Video and App Loc not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hide Photos, Video and App Loc may not be able to connect to the Internet when running in the background.