Contact My H-E-B Customer Service

Why chat with our AI My H-E-B Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of My H-E-B.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Search feature is simple to use, but some handmade items don't seem to come up even though the item is in the store.

2. Saves me time first thing in the morning and way less distractions to derail my day.Overall great app! Love that it shows the cost per count and recipes for the ingredient.

3. But what does happen every few months, the app wants me to sign in & when i do it tells me my user name & password are not valid, i usually can restart my phone to fix this issue but this time ive had to uninstall the app, a bit annoying.

4. Half of what makes it great though are the people in store that are usually timely with the pickup slots and picking out items.

5. I love the new pharmacy feature and continuous improvements with search filters, such as allergens.Super convenient and easy to use.

6. While standing in line trying to pay something with said coupon you want quick and intuitive access, not to fumble through screen after screen in search of where it actually went.Prices change on some things when you put them into your cart.

7. Would like a feature to delete items while in "order placed" status; the same way you can add an item while in that stage.

8. Plus it has all the information if you need to contact the store.App works most the time.

9. They'll automatically match coupons to items you ordered so you don't have to spend hours searching and clipping.

10. The free items are part of why we buy the main item and when more than 1 free item is missing it almost feels like a trick.

11. Stuff you know they sell aren't listed, even when searched by exact name of something you already bought.Love this app.

1. Fix My H-E-B Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My H-E-B: Restarting the app will resolve most errors.
2. Update the My H-E-B App. Here is how:
   1. On Android goto PlayStore » Search for "My H-E-B" » Open My H-E-B » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My H-E-B » click "UPDATE".
3. Clear My H-E-B app cache: Clearing cached data will force your app to retrieve the latest data directly from My H-E-B servers.
   1. On Android, goto Settings » Apps » Select "My H-E-B" » click Storage » click "Clear Cache".
4. Check My H-E-B app permissions. If any of these permissions required to use your device's features are disenabled, My H-E-B might not work.
5. Uninstall and reinstall My H-E-B. If nothing else has worked, completely uninstall My H-E-B then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My H-E-B not working

2. Fix My H-E-B Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My H-E-B be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My H-E-B not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My H-E-B may not be able to connect to the Internet when running in the background.