Contact Heavens-Above Customer Service

Why should I report an Issue with Heavens-Above?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Heavens-Above to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This app has a filter for hours... But will I get notified when the satellite is visible or just when it's overhead? Even in daylight? I'm not entirely sure which satellites it will notify either, or they expected magnitude, something the other app shows.

2. Absolutely wonderful, precise tool to see when and where anything in low Earth orbit is passing overhead, from the ISS and other space exploration craft, to Starlink satellites, to decades-old debris like rocket boosters.

3. Can this change? Also, can app use alarm clock instead of calendar for notifications? Overall though,, it's, a terrific app, and I thank you for it!This app is great, exceyfor the fact that you need a separate compass app to figure out where you are looking.

4. Your website is interesting tough, yet I colun't find info on passes and visibility from my configured location.This app is a handy tool.

5. But to add what mode the satellite is working (FM or ssb or whatever) and if it requires a CTCSS tone would increase the needed information of true satellite trackers as myself.

6. The only way I can make sure to not miss an event or ISS pass is to be constantly looking at the upcoming events and set a calendar reminder.

7. You can filter by minimum magnitude, show only visible passes, set parameters for what's defined as "visible" and more.

8. Also greedily they display a giant bright advertisement which blind you.Very good for tracking satellites.

9. But even satellites that are given a mag of 1.0 are very hard to see.This should be a fantastic app, it's certainly a great idea and they seem to have generally done a great job implementing it.

10. There's a few more tools on their website, but for a free app, this is better than I could ask for.I really enjoy this app as it can pretty much let me know when there will be something I want to see passing overhead.

11. Not 5 stars yet because Google Play Store opening over night mode blinded my night vision 3 times.

1. Fix Heavens-Above Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Heavens-Above: Restarting the app will resolve most errors.
2. Update the Heavens-Above App. Here is how:
   1. On Android goto PlayStore » Search for "Heavens-Above" » Open Heavens-Above » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Heavens-Above » click "UPDATE".
3. Clear Heavens-Above app cache: Clearing cached data will force your app to retrieve the latest data directly from Heavens-Above servers.
   1. On Android, goto Settings » Apps » Select "Heavens-Above" » click Storage » click "Clear Cache".
4. Check Heavens-Above app permissions. If any of these permissions required to use your device's features are disenabled, Heavens-Above might not work.
5. Uninstall and reinstall Heavens-Above. If nothing else has worked, completely uninstall Heavens-Above then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Heavens-Above not working

2. Fix Heavens-Above Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Heavens-Above be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Heavens-Above not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Heavens-Above may not be able to connect to the Internet when running in the background.