Contact Shuttle Customer Service

Why should I report an Issue with Shuttle?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shuttle Delivery to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Shuttle partners with the best local establishments to ensure you enjoy great food, delivered quickly, in the comfort of your home, office, or wherever you happen to be. · Seamless In-store Pickups: Skip the line with easy in-store pickups when you order ahead and pay online. · Grocery Delivery: Discover convenience in Korea with reliable next day delivery on groceries, home essentials, heat-to-eat meals, gifts, flowers, beauty, bakery, butchershop, health, clothing, pet accessories and so much more. · For Us, By Us: With 10 years of experience, we have been dedicated to solving problems for Korea’s foreign community, ensuring a service tailored to your needs. · Nationwide Service in Korea: Discover our curated restaurant hubs in Seoul, Osan, Pyeongtaek, Daegu, and Busan. · English App & Customer Support: Our bilingual service allows you to order and receive LIVE CHAT customer support in English or Korean (한국어). · Make Payment w/Ease: We accept all major international and Korean credit cards, PayPal, and KakaoPay.

2. No Problem: We can verify international phone numbers, but phone verification is NOT required to use Shuttle, just complete your signup using a valid email address. · Phone Verification: While not required to use the app, phone verification is required to redeem Shuttle credit, coupons, and offers. · Enhanced Experience: For the best customer experience, we recommend enabling push notifications & location sharing.

3. Mililtary Customers in the vicinities of USAG Yongsan (Seoul), Camp Humphreys (Pyeongtaek), Osan Air Base (Pyeongtaek), Camp Casey (Dongducheon), Camp Hovey (Dongducheon), Camp Red Cloud (Uijeongbu), Camp Stanley (Uijeongbu), Camp Carroll (Waegwan), Camp Walker (Daegu), Camp Henry (Daegu), Camp George (Daegu), Kunsan Air Base (Gunsan), Chinhae Naval Base (Jinhae).

4. Join a thriving community with hundreds of thousandPerfect for expatriates and travelers. · Local Eats, Delivered: Explore a wide range of international restaurants, bakeries, and shops in your neighborhood available for pickup and delivery. · Fast & Reliable: From the shop, to your door, we deliver.

5. Get groceries, home essentials, and more delivered to your doorstep with reliable next day delivery in the new Shuttle Market. · English App: Order easily in English without language barriers.

6. Shuttle makes it easy to enjoy the best food Korea has to offer, delivered straight to your door!

7. Enjoy the convenience of on-demand food delivery food from your neighborhood's best restaurants in the comfort of your home, office, or wherever you happen to be.

8. Use your device location to easily browse restaurants or create and address. · Shuttle e-Gifts: The perfect present for any occasion!

9. Store payments methods easily and securely on your own device, and enjoy a quick and easy checkout! · No Korean Phone Number?

10. Receive real-time order updates, information, and messages from Shuttle via push notification.

11. Browse restaurants, bakeries, and shops across Korea available for pickup & delivery.

1. New restaurants seem to be added weekly as well.Good options for delivery and has vast English options compared to other apps, only downside is it requires phone input for delivery service and if the app does not let you enter your phone number for whatever reason.

2. Live chat is HYPER helpful as its real time and all English.The most loveliest customer service I've ever encountered in my lifetime.

3. For some reason the app is suddenly giving me firstdata errors, I've tried reentering the card data several times and it works fine with the Shuttle website so it seems to be a problem on the app's end.

4. I spent a half hour just trying to enter my delivery location as Osan Air base and it never worked.

5. you have about 10 minutes to send your location to live chat before your order is cancelled and refunded.To many times they cancel the order after payment.

6. It seems extremely ridiculous that I have to confirm my address with them when I am the one that put my current location in the first place.

7. But, as far as I know, this is the only app that you can order from with foreign cards and without a local phone number.wouldn't recommend unless you have no other option.

8. They are extremely kind, help you out with perfect solutions, and generous! It is fantastic, the responses!! I had so many issues because of my card; however, these guys couldn't be nicer in helping me out.

9. App seems to be made for tourists you have to confirm your address with livechat with a real person, they thought I was in a hotel when I was not.

10. It's still a bit sluggish 😏 Hopefully you'll be able to get it fixed in the next update :)Up until recently my card has worked fine with the app.

11. It's convenience is unmatched and due, in part, to being one of the only delivery apps in all English.

1. Fix Shuttle Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Shuttle: Restarting the app will resolve most errors.
2. Update the Shuttle App. Here is how:
   1. On Android goto PlayStore » Search for "Shuttle" » Open Shuttle » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Shuttle » click "UPDATE".
3. Clear Shuttle app cache: Clearing cached data will force your app to retrieve the latest data directly from Shuttle servers.
   1. On Android, goto Settings » Apps » Select "Shuttle" » click Storage » click "Clear Cache".
4. Check Shuttle app permissions. If any of these permissions required to use your device's features are disenabled, Shuttle might not work.
5. Uninstall and reinstall Shuttle. If nothing else has worked, completely uninstall Shuttle then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Shuttle not working

2. Fix Shuttle Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Shuttle be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Shuttle not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Shuttle may not be able to connect to the Internet when running in the background.