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contact Gmail Go Chat with our AI-based Gmail Go Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Gmail Go?



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Why chat with our AI Gmail Go Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Gmail Go.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I gave it 1 star for the work it does through quick delivery of messages and notifications it give concerning the email but this needs an update before we recommend others to have it in their phones if not there.This App, hasn't worked for a week, for one specific Gmail account.

2. I have mulitple gmail accounts and switching between them results in sometimes being able to see my mail, and other times I am shown that I have no email in a very busy account.

3. Push notifications don't work correctly (even with everything turned on), Archived messages don't go into the proper labels, the trash won't completely empty, even when selecting "empty trash", and to get any actions to perform, it takes repeated taps and to register.

4. I'm afraid to uninstall, since it prompts me that that could cause my phone to malfunction... I'm seriously frustrated! Prior to this experience my only issue was to create folders w/ different names to organize mail...This app is not working at all.

5. (Coolpad 3310A) alot of apps that seem like odd simpler smaller versions of standard and regular apps were default on this phone.

6. Gmail Go opens links in an artificial browser that is somewhere between the email and the browser, but says it is open in chrome.

7. Give us a choice and a remove GO apps.I have a limited data plan, so I figured that this might be the way to go as it was preinstalled on my phone.

8. If only my phone had that option of downloading all from start, i wouldn't recommend this app for my email.

9. But Gmail Go has satified fairly.It has no update, no option for light or dark theme.

10. It only looks like the legit app but does none of the even basic functions of Gmail correctly.

11. I'm uninstalling and going back to regular gmail.1. Not enough options 2.

Steps to Troubleshoot & Fix Gmail Go Issues

1. Fix Gmail Go Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gmail Go: Restarting the app will resolve most errors.
  2. Update the Gmail Go App. Here is how:
    1. On Android goto PlayStore » Search for "Gmail Go" » Open Gmail Go » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gmail Go » click "UPDATE".
  3. Clear Gmail Go app cache: Clearing cached data will force your app to retrieve the latest data directly from Gmail Go servers.
    1. On Android, goto Settings » Apps » Select "Gmail Go" » click Storage » click "Clear Cache".
  4. Check Gmail Go app permissions. If any of these permissions required to use your device's features are disenabled, Gmail Go might not work.
  5. Uninstall and reinstall Gmail Go. If nothing else has worked, completely uninstall Gmail Go then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gmail Go not working


2. Fix Gmail Go Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gmail Go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gmail Go not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gmail Go may not be able to connect to the Internet when running in the background.

Reported Issues

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