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Why should I report an Issue with Globoplay: Futebol Brasileiro!?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Globo Comunicação e Participações S.A. to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Globoplay Customer Insights
1. If I cannot have access to any videos, can I please have my money back?I downloaded the app 2 days ago paid to watch and now doesnt allow me to watch anything I spend the all day following all the steps to get it to work and nothing keeps showing that I'm not subscribed I press to pay again it says that I am but still doesn't allow me to watch anything im very disappointed with this app ... I even cleared all my data history to see if it worked and nothing the email to confirm my email took 4 hours to arrive and it was expired when I clicked .. just very badI have been trying to subscribe to be able to access a few shows and Brazilian volleyball through the sport tv channels.
2. It also doesn't allow you to watch and use the phone at the sabe time, the picture and picture feature would help.No subtitles, nor available with sound in another language other than Portugués.
3. I paid for 2 months, yet was unable to access any shows, even though I was signed in and clearly could see that I should be able to watch!! I emailed their customer support at least 4 times, they didn't bother to ever respond.
4. Very disappointed about this as there are Brazilian soap operas showing in many countries with subtitles or in the native language of the country it is being showed, like Spanish for example.We are so frustrating with Globoplay.
5. How can something so bad go into production? A core feature of the app, of any app, the account login and plan subscription verification, just doesn't work! You pay for a service and just can't use it because the app incorrectly identifies the account's plan and prevents you from using that service.
6. Unfortunately, I don't speak or understand enough to be able to watch something without at least subtitles.
7. I dont understand alot of things only some.I was finally able to pay but now the problem is, I still can't watch anything!!! It's still blocked, even though it's already payed.
8. I really wanted to watch all the content specially from gnt, but the app crashes all the time, if you download the episodes it works but still crashes sometimes.
9. The online atendimento does not work either, it keeps spinning.Literally the worst play-on-demand app currently available.
10. When I use the app on my cellphone, it plays for a while then it dumps the show saying that the content is not available for viewing (I restart the show and then it runs for a while before dumping it again).
11. How can you launch an app in a foreign country without even offering subtitles in the countrie's language?? Thanks but no thanks.
Steps to Troubleshoot & Fix Globoplay Issues
1. Fix Globoplay Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Globoplay: Restarting the app will resolve most errors.
- Update the Globoplay App. Here is how:
- On Android goto PlayStore » Search for "Globoplay" » Open Globoplay: Futebol Brasileiro! » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Globoplay » click "UPDATE".
- Clear Globoplay: Futebol Brasileiro! app cache: Clearing cached data will force your app to retrieve the latest data directly from Globoplay servers.
- On Android, goto Settings » Apps » Select "Globoplay: Futebol Brasileiro!" » click Storage » click "Clear Cache".
- Check Globoplay app permissions. If any of these permissions required to use your device's features are disenabled, Globoplay might not work.
- Uninstall and reinstall Globoplay. If nothing else has worked, completely uninstall Globoplay then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Globoplay not working
2. Fix Globoplay Server issues & Internet Connection
- Check network connection: An unstable Internet will make Globoplay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Globoplay not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Globoplay may not be able to connect to the Internet when running in the background.
Reported Issues
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Sou assinante globoplay mais por dois dias ja nao consigo assistir nada na globoplay em meu celular. Me da a seguinte mensagem na tela: Descupe, estamos com dificuldades tecnicas. Tentar novamente.
Ja sai do app varias vezes e entrei novamente e continua dando a mesma mensagem.Ajude por favor. O que devo fazer para arrumar?
Obrigada— by Franceli Seixas 3 years ago -
Posso assistir bbb pelo sling tv /gobloplay 24/7 ou vai ser limitado só pelo ao vivo ? Porque estou querendo assinar gobloplay pelo sling tv se eu puder assistir bbb !!
— by Lígia cooper 3 years ago -
Eu tenho Globoplay no meu telefone Apple. Já paguei. Fala que estou ativa. Mais não me deixam assistir nada. Por favor me ajude. Obrigada
— by Simone 3 years ago -
Eu sou cliente da sling tv. Eles me disseram que de acordo com a minha assinatura eu poderia acessar Globoplay também.
Mas quando eu quero assistir algum programa sou pedida para entrar a minha senha de assinante. Por favor me ajudem.— by Lúcia 3 years ago -
Quando estou no app e seleciono assinatura, coloco o meu nome data de nascimento e tento fazer o pagamento para assinar Globoplay , fala erro e para ir on-line e nada acontece. Estou tentando a 2 meses. E muito complicado isso. Estou nos usa…. Espero resposta. Obrigada
— by Ofelia Faria 3 years ago -
quero cancelar aassinatura
— by Alexandra Fernandes de Oliveira 3 years ago -
I need to change the card number for payment and I am having a hard time, THe ipad that I first signed up is not longer functioning. How can I reactivate my account?
— by Leila Rosa 3 years ago -
We have been watching Porto dos Milagres (101 capitulos) and all of the sudden we started getting the message that we are not members anymore even though our membership is correct.
Instead of showing "assista" it is showing "continue"
Let me know what I can do to continue watching the novela.
Thanks
Sergio dosSantos— by Sergio dosSantos 3 years ago -
Estou com problema para conectar o Globoplay aqui nos EUA, sou cliente da operadora Sling, estou com um novo email, o antigo era (abreu19@redacted)o novo é esse que estou usando agora, não consigo trocar no site do Globoplay, gostaria que vcs fizessem um update para mim, já que estou recebendo uma mensagem que a minha conta pertence a outro usuario. Obrigado.
— by Cristina Abreu 3 years ago -
Call me 2149009223
— by luiz m lima filho 3 years ago -
Estou pagando globoplay e quero assistir ao vivo ( globo) e fala que nao para assinantes ,vejo bbb 24 horas mas ao vivo ( nao ) please pode me ajudar consertar este problema thanks luizavalanche2004@redacted. phone 214 9009223 thank you
— by luiz m lima filho 3 years ago -
I got the globo play app and Im not able to use it Ive tried everything and it says I need to become a member which I already did 5 days ago. What should I do ? When I ask for help it says email not founded
— by Danila Araujo 3 years ago -
Mesmo tendo a minha conta do Sling associada a minha conta do Globoplay, eu nao consigo assitir nenhum programa para assinates. Eu vou concelar a minha se isto nao for resolvido o mais rapido possivel.
— by MARCIO 4 years ago -
I am a Globoplay subscriber, but unable to watch Tempero de Familia. Why????
— by Alexandra Donnelly 4 years ago -
Watching Verdades Secretas and on a few of the episodes the video freezes and then it will start and then it will freeze. Audio continues, but then it jumps back and so forth - just messed up. The last 25 minutes of the very last episode of the series does this so we can't even see the ending to the show. I've tried it on different computers, on my IPAD, so since it happens on all of them, it appears to be the site or app's problem. Please help.
— by Blake 4 years ago
