Contact Generations Tree Customer Service

Why should I report an Issue with Generations Tree?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Fedorov Mikhail to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Generations Tree software is designed to build a family tree (pedigree chart).

1. I have trouble about gedcom file have no tag value.

2. Error message says there are no tag value in page 20.

3. Not all gedcom file is perfect.

4. This file cant be upload.

5. Because contain so many individu and thousand attribute.

1. Fix Generations Tree Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Generations Tree: Restarting the app will resolve most errors.
2. Update the Generations Tree App. Here is how:
   1. On Android goto PlayStore » Search for "Generations Tree" » Open Generations Tree » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Generations Tree » click "UPDATE".
3. Clear Generations Tree app cache: Clearing cached data will force your app to retrieve the latest data directly from Generations Tree servers.
   1. On Android, goto Settings » Apps » Select "Generations Tree" » click Storage » click "Clear Cache".
4. Check Generations Tree app permissions. If any of these permissions required to use your device's features are disenabled, Generations Tree might not work.
5. Uninstall and reinstall Generations Tree. If nothing else has worked, completely uninstall Generations Tree then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Generations Tree not working

2. Fix Generations Tree Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Generations Tree be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Generations Tree not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Generations Tree may not be able to connect to the Internet when running in the background.