Chat with our AI-based Family Tree Archive Support
Why chat with our AI Family Tree Archive Support?
Our AI is availaibe 24/7, to help you solve any pressing challenges.
You'll get immediate access to a support assistant specifically trained on support materials of Family Tree Archive.
Skip support wait times and emailing back and forth. Get help immediately.
What users are saying
1. Brothers and Sisters and their Family Cannot be added 2.
2. I didn't found alot of things: 1.
Steps to Troubleshoot & Fix Family Tree Archive Issues
1. Fix Family Tree Archive Not Working/Crashes/Errors/Unresponsive & Black/White screen:
Restart Family Tree Archive: Restarting the app will resolve most errors.
Update the Family Tree Archive App. Here is how:
On Android goto PlayStore » Search for "Family Tree Archive" » Open Family Tree Archive » click "Update".
On iPhone, goto AppStore » Your profile » Available Updates » Check for Family Tree Archive » click "UPDATE".
Clear Family Tree Archive app cache: Clearing cached data will force your app to retrieve the latest data directly from Family Tree Archive servers.
On Android, goto Settings » Apps » Select "Family Tree Archive" » click Storage » click "Clear Cache".
Check Family Tree Archive app permissions. If any of these permissions required to use your device's features are disenabled, Family Tree Archive might not work.
Uninstall and reinstall Family Tree Archive. If nothing else has worked, completely uninstall Family Tree Archive then reinstall.
Restart your device. Last, restarting your device can often clear most problems causing Family Tree Archive not working
2. Fix Family Tree Archive Server issues & Internet Connection
Check network connection: An unstable Internet will make Family Tree Archive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
Disable VPN: VPN can cause connection errors and lead to Family Tree Archive not working. Make sure all VPNs are off
Enable background data: When Background data is turned off, Family Tree Archive may not be able to connect to the Internet when running in the background.
Reported Issues
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