Contact Diabetes & Diet Tracker Customer Service

Why should I report an Issue with Diabetes & Diet Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MyNetDiary.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Food Score helps you understand food labels at a glance. ✓ Exercise tracking: log manually or link your diary with Fitbit*, Withings* and Garmin*. ✓ Custom trackers - track anything you want, such as quality of sleep, symptoms. ✓ Detailed daily and weekly analysis, a comprehensive set of charts and reports helping you understand blood glucose, food, nutrition, weight loss, carb counting and diet management. ● Try Premium Diets: Low-Carb, Keto, High-Protein, Low-Fat, Mediterranean or time-proven Calorie Counting. ● Plan meals in advance to hit your macros targets with Premium Menus full of delicious Recipes and Meals created by Registered Dietitians.

2. MyNetDiary can help you better understand and control diabetes and pre-diabetes - along with improving your diet, losing weight and providing feedback, support and motivation.

3. Barcode scanner and instant food search make it fun. ✓ Track lab results including A1C, cholesterol, blood pressure and heart rate. ✓ Diet planning for weight loss and maintenance.

4. It keeps analyzing your diary and provides personalized diet tips, it’s like having a virtual coach in your pocket. ✓ Carb counting and nutrition tracking uses a catalog of more than one million verified foods, updated daily.

5. It shows you the “big picture” of your blood glucose factors by counting carbs in the food you eat, recording medication intake, exercise and everything else you want to capture about your condition.

6. MyNetDiary was featured on NBC, NPR, Lifetime's The Balancing Act, USA Today, Wall Street Journal and Health Magazine. ✓ Comprehensive blood glucose tracking with flexible pre-and post-meal target ranges.

7. MyNetDiary was featured in the Consumer Guide of Diabetes Forecast magazine, published by the American Diabetes Association, the world’s most trusted source of diabetes information.

8. MyNetDiary follows evidence-based guidelines and was ranked #1 diet app by an independent study published in the American Journal of Preventive Medicine.

9. If a food is not in the catalog, send us its photos from the app and we will add the food for you, we call it “PhotoFood service”. ✓ The app starts showing matching foods as you type food name or brand.

10. MyNetDiary’s Diabetes & Diet Tracker app is the easiest and most comprehensive diabetes tracker app for Android.

11. Our efficacy study based on self-reported MyNetDiary user data has shown that an active user loses 12% of body weight.

1. I am also using for weight loss, love that you can scan the bar codes on foods you regularly consume or not, and it calculates all for you ( have half a serving change it to that) it calculates it to that proportion so easy!!!! Well worth the $10 for an app that does it all!! You can even choose shopping /walking to log as exercise!❤I like almost everything except not being able to edit a custom meal entry after it has been logged.

2. Btw, would be really nice to be able to group snacks by time I ate them and see carb count per meal, including snacks.Love this app!! Just what I was looking for ! I am type 2 diabetes and helps me stay on track for carbs, water consumption, and exercise daily.

3. I also like how it is able to link to my Fitbit data.Well it works really well, it's really helped me get my a1c down and stick to the goals the doctor outlined for me, being able to customize it to the numbers she gave me has been really helpful.

4. Would make it easier when exercising or driving to track water intake.I have the Diabetes & Diet Tracker, and it is very easy to use.

5. Keeps track of bs, meds, steps, water, weight, notes, calories (you can set limits) and more.

6. Save money - use free version.The app is very useful, great database of foods with nutrients information.

7. Also for the Diabetes version entering a blood glucose level has too many steps.

8. I decided to upgrade to the paid version of Diabetes &Diet Tracker $9.99 and am extremely disappointed.

9. The only thing I wish it did on top of all the other great stuff, would be if it actually let me register drinks of water from my watch so I could just tap a glass in instead of having make me get my phone out.

10. The one thing i would suggest that would make it better for diabetics would be if it would allow the ability to give a time stamp for foods, especially for snacks.

11. I'm really glad I purchased this app & highly recommend it.I started using free version of mynetdiary and loved it.

1. Fix Diabetes & Diet Tracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Diabetes & Diet Tracker: Restarting the app will resolve most errors.
2. Update the Diabetes & Diet Tracker App. Here is how:
   1. On Android goto PlayStore » Search for "Diabetes & Diet Tracker" » Open Diabetes & Diet Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Diabetes & Diet Tracker » click "UPDATE".
3. Clear Diabetes & Diet Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Diabetes & Diet Tracker servers.
   1. On Android, goto Settings » Apps » Select "Diabetes & Diet Tracker" » click Storage » click "Clear Cache".
4. Check Diabetes & Diet Tracker app permissions. If any of these permissions required to use your device's features are disenabled, Diabetes & Diet Tracker might not work.
5. Uninstall and reinstall Diabetes & Diet Tracker. If nothing else has worked, completely uninstall Diabetes & Diet Tracker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Diabetes & Diet Tracker not working

2. Fix Diabetes & Diet Tracker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Diabetes & Diet Tracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Diabetes & Diet Tracker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Diabetes & Diet Tracker may not be able to connect to the Internet when running in the background.