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contact FocoDesign: Photo Video Editor Chat with our AI-based FocoDesign Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with FocoDesign?



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Why chat with our AI FocoDesign Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of FocoDesign.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It's very simple, easy to use and fast to use... It's perfect for when you have a "flashing" idea about the design and want to publish it quickly, and it still looks smooth and professional graphic design app.. Even in the free version, there are many designs Tools, so your trial version allows you to better understand the price of the paid version...really great for designersI love the app, and I was a pro user for three months.

2. Initially it didn't work, but after deleting and re-downloading the app, it worked and it could recognize my subscription on the iPad! I will give it 5 stars without reservation! Let go, this is one of the first 2 apps I created content! He is really a good graphic design appBetter quality than apps that cost $$$ Well, I let this app do some simple edits.

3. I said I should write this review, but I just saw the latest update and said oh, there are no girls writing it now! I like it! It includes all my graphic design..Amazing application This app is awesome! I haven't even purchased the paid version yet, but def can tell me that I have to buy it too.

4. I sent an email to the support three days ago with the info and the user ID and still haven't got any answer.I absolutely love this app👍 when it comes to creating posters and posts for smaller editing needs.

5. 💕Thanks for the response from the Focodesign team! I signed out of my account, reinstalled the application, and then signed in again, making sure that no other applications were open.

6. I absolutely like to use this app to process all my photos and videos, and find that I want to edit on my phone, rather than on a computer using purchased software, because it is easy to use and can choose.

7. From operators to small business operators, it can capture everyone's attention.Absolutely in love 😍When I started my photography business Instagram page, I wanted to use original things in stories and even on the page! I like its user-friendliness.

8. I can make logos, collages, layouts, and great graphic design apps.

9. This is the best graphic design app I have ever usedThe functionality of this app is better than any other similar apps I have tried.

10. Very good for logo editing...After my review, someone from the customer service department contacted me very quickly and instructed me to click on the "already approved" part.

11. Nowadays, there are few apps that can access a large number of tools and puzzles, Christmas content, highlight provided by the app and are constantly updated without some kind of payment.

Steps to Troubleshoot & Fix FocoDesign Issues

1. Fix FocoDesign Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FocoDesign: Restarting the app will resolve most errors.
  2. Update the FocoDesign App. Here is how:
    1. On Android goto PlayStore » Search for "FocoDesign" » Open FocoDesign: Photo Video Editor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FocoDesign » click "UPDATE".
  3. Clear FocoDesign: Photo Video Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from FocoDesign servers.
    1. On Android, goto Settings » Apps » Select "FocoDesign: Photo Video Editor" » click Storage » click "Clear Cache".
  4. Check FocoDesign app permissions. If any of these permissions required to use your device's features are disenabled, FocoDesign might not work.
  5. Uninstall and reinstall FocoDesign. If nothing else has worked, completely uninstall FocoDesign then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FocoDesign not working


2. Fix FocoDesign Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FocoDesign be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FocoDesign not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FocoDesign may not be able to connect to the Internet when running in the background.

Reported Issues

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