Published by FBI.gov on Oct 8, 2024

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Why chat with our AI FBI Wanted Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of FBI Wanted.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I'm not sure if it's a glitch in the program intentional.days no internet access and I uninstalled and reinstalled Wi-Fi is fine.The logic behind the app is out of hope that people will remember the descriptions and depictions of those wanted; which is good.

2. I propose making it possible for us to search for profiles based on descriptions, ex: caucasian, male, 5' 8", (ocular shape), (jaw shape), (forehead shape), (nose shape)... And to have all the face shapes selectable by pictograms.

3. If your ability to show up on my door-step is anything like the app, then I know I have a few years to prepare for your arrival.Doesn't allow me to sort the cases by nearest to my location.

4. Shame.It is sad to see all the open cases and people that's wanted every where.

5. Of course I don't know anybody wanted and would likely never but the information's the descriptions the everything was extremely informative.

6. It's a great app.Nice to know that opening this app it gives you who is wanted and information on them.

7. New wanted people and information how to contact.

8. And old cases aren't taken off anymore (at least for now)This app is terribly slow.

9. Cases aren't updated through the app anymore.

10. When it works its fine, but the app doesn't get updated as it should which is a shame.

11. I know it will be a long shot of seen one of this wanted individuals in my every day travels but I will give it a try.

Steps to Troubleshoot & Fix FBI Wanted Issues

1. Fix FBI Wanted Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FBI Wanted: Restarting the app will resolve most errors.
  2. Update the FBI Wanted App. Here is how:
    1. On Android goto PlayStore » Search for "FBI Wanted" » Open FBI Wanted » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FBI Wanted » click "UPDATE".
  3. Clear FBI Wanted app cache: Clearing cached data will force your app to retrieve the latest data directly from FBI Wanted servers.
    1. On Android, goto Settings » Apps » Select "FBI Wanted" » click Storage » click "Clear Cache".
  4. Check FBI Wanted app permissions. If any of these permissions required to use your device's features are disenabled, FBI Wanted might not work.
  5. Uninstall and reinstall FBI Wanted. If nothing else has worked, completely uninstall FBI Wanted then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FBI Wanted not working


2. Fix FBI Wanted Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FBI Wanted be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FBI Wanted not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FBI Wanted may not be able to connect to the Internet when running in the background.

Reported Issues

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