Published by FBI.gov on Oct 8, 2024

Report an issue with FBI Wanted.
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Why should I report an Issue with FBI Wanted?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of FBI.gov to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About FBI Wanted

1. For example, you can sort profiles according to the following categories: Case of the Week, Ten Most Wanted, Fugitives, Terrorism, Kidnappings/Missing Persons, Seeking Information, Parental Kidnappings, Known Bank Robbers, Endangered Child Alert Program, and Violent Criminal Apprehension Program.

2. Each profile includes a map showing the local field office working the case, a link to the poster on the FBI. gov website, and descriptive details on the individual wanted or missing.

3. The app provides information issued by the FBI in a user-friendly interface with various search and filtering options not available on the FBI. gov website. § Bookmark individual profiles for easy access later.

4. You can access the settings page by going to the home screen and tapping the wrench icon on Android devices or the handcuffs icon on Apple devices.

5. On the settings page, you can choose how you would like to filter and display information in the app.

6. The FBI Wanted mobile application is a tool designed to help track down criminals and recover victims.

7. Use the button at the bottom of the page to add the profile to your bookmarks page for future reference.

8. After downloading the app, scroll through the various summaries and tap “Read More” for the full profile.

9. Tap any image to enlarge the photo.

10. You can also organize information by FBI field office, publication or modification date, and status (captured, deceased, located, etc. ).

FBI Wanted Customer Insights

1. I'm not sure if it's a glitch in the program intentional.days no internet access and I uninstalled and reinstalled Wi-Fi is fine.The logic behind the app is out of hope that people will remember the descriptions and depictions of those wanted; which is good.

2. I propose making it possible for us to search for profiles based on descriptions, ex: caucasian, male, 5' 8", (ocular shape), (jaw shape), (forehead shape), (nose shape)... And to have all the face shapes selectable by pictograms.

3. If your ability to show up on my door-step is anything like the app, then I know I have a few years to prepare for your arrival.Doesn't allow me to sort the cases by nearest to my location.

4. Shame.It is sad to see all the open cases and people that's wanted every where.

5. Of course I don't know anybody wanted and would likely never but the information's the descriptions the everything was extremely informative.

6. It's a great app.Nice to know that opening this app it gives you who is wanted and information on them.

7. New wanted people and information how to contact.

8. And old cases aren't taken off anymore (at least for now)This app is terribly slow.

9. Cases aren't updated through the app anymore.

10. When it works its fine, but the app doesn't get updated as it should which is a shame.

11. I know it will be a long shot of seen one of this wanted individuals in my every day travels but I will give it a try.

Steps to Troubleshoot & Fix FBI Wanted Issues

1. Fix FBI Wanted Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FBI Wanted: Restarting the app will resolve most errors.
  2. Update the FBI Wanted App. Here is how:
    1. On Android goto PlayStore » Search for "FBI Wanted" » Open FBI Wanted » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FBI Wanted » click "UPDATE".
  3. Clear FBI Wanted app cache: Clearing cached data will force your app to retrieve the latest data directly from FBI Wanted servers.
    1. On Android, goto Settings » Apps » Select "FBI Wanted" » click Storage » click "Clear Cache".
  4. Check FBI Wanted app permissions. If any of these permissions required to use your device's features are disenabled, FBI Wanted might not work.
  5. Uninstall and reinstall FBI Wanted. If nothing else has worked, completely uninstall FBI Wanted then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FBI Wanted not working


2. Fix FBI Wanted Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FBI Wanted be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FBI Wanted not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FBI Wanted may not be able to connect to the Internet when running in the background.

Reported Issues

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