Contact ExpressVPN Customer Service

Why should I report an Issue with ExpressVPN: Fast & Secure VPN?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ExpressVPN to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It seems to especially struggle with staying connected when going from wifi to data and vice versa.Please fix the issue of not getting any phone notifications when the VPN is on.

2. I have recommended ExpressVPN to so many people and now I feel bad since they can no longer solve the problem with spending time in China! VERY DISSAPPOINTED!Whenever I try to login to the app I get an error message saying 'Check connection and try again later'.

3. I'm supposedly connected to an East Coast USA server (tried different ones), but I get search results and newsfeeds for Australia.This app is a waste of money.

4. I did notice at times it seems I'm connected to a location different from what I selected, but that hasn't caused any major problem.

5. When I do the process to turn off auto renew, I still end up getting charged later for the next month and have to contact customer support to get a reduced.

6. What I discovered (and if you are a user check yourself!) was inconsistency with the location of the server you are connecting to actually being in that location.

7. When I turn the VPN off I get a whole flood of notifications on my phone.

8. I know connection and account is good because everything else on phone works and account works fine on PC.

9. Not to mention virtually every Google search requires a captcha these days, and many sites will not even allow access with ExpressVPN turned on.

10. In addition, the Google search results location and newsfeed are messed up.

11. Notifications have been severely delayed for a week now, which I noticed because I received zero notifications overnight, which is highly unusual.

1. Fix ExpressVPN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ExpressVPN: Restarting the app will resolve most errors.
2. Update the ExpressVPN App. Here is how:
   1. On Android goto PlayStore » Search for "ExpressVPN" » Open ExpressVPN: Fast & Secure VPN » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ExpressVPN » click "UPDATE".
3. Clear ExpressVPN: Fast & Secure VPN app cache: Clearing cached data will force your app to retrieve the latest data directly from ExpressVPN servers.
   1. On Android, goto Settings » Apps » Select "ExpressVPN: Fast & Secure VPN" » click Storage » click "Clear Cache".
4. Check ExpressVPN app permissions. If any of these permissions required to use your device's features are disenabled, ExpressVPN might not work.
5. Uninstall and reinstall ExpressVPN. If nothing else has worked, completely uninstall ExpressVPN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ExpressVPN not working

2. Fix ExpressVPN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ExpressVPN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ExpressVPN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ExpressVPN may not be able to connect to the Internet when running in the background.