Contact VeSync Customer Service

Why should I report an Issue with VeSync?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vesync to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Compatible devices required. * For the best experience, download the latest version of the app, and make sure your firmware is updated. * VeSync Fit has been upgraded to VeSync, we will continue to provide you with a better experience. * VeSync encourages healthy and positive vibes.

2. With VeSync, you can take control of your smart home devices, create a healthy living space, manage your weight and diet, and gain support from the community.

3. We’re here to help support@vesync. com. * VeSync has connected to Apple’s HealthKit platform, and can now feed health and wellness data into Apple Health. * Some products and features may not be available in all regions.

4. VeSync is an all-in-one app that helps you build a smart, healthy life.

5. Plan your diet, track your meals and health data, exercise regularly, and build healthy habits to reach your health goals.

6. Whether you're looking to simplify your daily life or optimize your wellness journey, VeSync has got you covered.

7. Shop all your favorites and get member-exclusive discounts in the VeSync store. Have questions? No problem.

8. Control your home from anywhere by connecting all of your devices through the VeSync app.

9. Exchange tips, ask questions, and get the latest updates from our online community.

10. If you see any illegal content in the community or forum, please report it.

1. The previous app did not require that.It was working fine, no problems, then just one day for no reason whatsoever says can't connect to wifi, so therefore nothing shows up at all in the app, and can't use any of the smart features for the device due to this.

2. Honestly, now that I linked my Google home app to my devices, this is being uninstalled.I like that this shows some detailed data with my smart scale (of which i very much doubt any measurements but weight).

3. Then it works fine next day, but not again day after, when wifi functions fine and no settings are changed.There are 2 people in the household who use the scale and track on different phones.

4. The app does not take my step and calorie and heartrate data to integrate with the food tracking data.It worked for a few hours with the new humidifier, then kept giving me a message.

5. Like the Intermittent Fasting card in the wellness tab, you can't edit, delete, or change a fast to be longer after it's been started or stopped, so I have to enter in incorrect data to use it.

6. Having to go to the air fryer and press start every time completely defeats the whole point of being able to start it from my phone.

7. This time I've been resetting everything for 10 min and still no connection between scale and phone.

8. Even when the device is on, and Bluetooth showing, opening the app at that time does not have it connect to the app.

9. The correct way to use this app is to step on the scale and wait for about 3 seconds for it to connect.

10. We have to turn off the blue tooth on one phone so that the data is not sent to the wrong phone.

11. Every morning I'm constantly fighting the app to connect to the Bluetooth scale.

1. Fix VeSync Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VeSync: Restarting the app will resolve most errors.
2. Update the VeSync App. Here is how:
   1. On Android goto PlayStore » Search for "VeSync" » Open VeSync » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VeSync » click "UPDATE".
3. Clear VeSync app cache: Clearing cached data will force your app to retrieve the latest data directly from VeSync servers.
   1. On Android, goto Settings » Apps » Select "VeSync" » click Storage » click "Clear Cache".
4. Check VeSync app permissions. If any of these permissions required to use your device's features are disenabled, VeSync might not work.
5. Uninstall and reinstall VeSync. If nothing else has worked, completely uninstall VeSync then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VeSync not working

2. Fix VeSync Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VeSync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VeSync not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VeSync may not be able to connect to the Internet when running in the background.