Contact epocrates Customer Service

Why should I report an Issue with epocrates?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Epocrates, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This annoyance level and the occasional crashes are the reasons for 3 stars.As a PA student, I cannot recommend this app more! I got a year free thru my school but will for sure buy it once that's up, it's so necessary to stay up to date in best practice and first line drug indications! When you agree to study medicine you agree to being a student the rest of your life bc medicine is ever changing and if you don't stay current on new recommendations your pts will suffer.

2. The free version is great for almost everyone.The app is great but I have been trying for weeks to get a hold of someone on Google play and epocrates for a reciept getting the run around.

3. I'm a physician and have been using Epocrates for almost 20 years, since the palm pilot version, but will have to unistall it now, sice it's been nothing but a nuisance.Great app but prepare to get loads of emails, sometimes several per day.

4. Fix the issue and it's 5 stars from me!I used to love epocrates to look up drug interactions and descriptions while running calls on the ambulance.

5. It keeps saying that it is updating or syncing but it has been doing this for days.

6. 5 stars on content! I have appreciated how up to date the info has been.

7. I'm getting a new phone in a few days, so I'll try it again then and will update if anything changes.Recommend this to my patients often for managing meds.

8. I tried Epocrates and thy said try Google play but mo response.Epocrates used to be excellent.

9. Epocrates was my favorite! However, for almost 2 months, the app opens, freezes on the home page, and then I have to force close it.

10. I have been delayed in caring for my patients every single day.

11. If this does not change, I will cancel and find something else.Since the new upgrade I am no longer able to search for a topic & get any results.

1. Fix epocrates Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart epocrates: Restarting the app will resolve most errors.
2. Update the epocrates App. Here is how:
   1. On Android goto PlayStore » Search for "epocrates" » Open epocrates » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for epocrates » click "UPDATE".
3. Clear epocrates app cache: Clearing cached data will force your app to retrieve the latest data directly from epocrates servers.
   1. On Android, goto Settings » Apps » Select "epocrates" » click Storage » click "Clear Cache".
4. Check epocrates app permissions. If any of these permissions required to use your device's features are disenabled, epocrates might not work.
5. Uninstall and reinstall epocrates. If nothing else has worked, completely uninstall epocrates then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing epocrates not working

2. Fix epocrates Server issues & Internet Connection

1. Check network connection: An unstable Internet will make epocrates be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to epocrates not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, epocrates may not be able to connect to the Internet when running in the background.