Published by Elsevier Inc on Oct 20, 2023

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Clinical Pharmacology Customer Insights

1. PLEASE FIX THIS!!!!Would be great accept the initial load is a joke at how long it takes and the periodic updates always get the app caught in a loop that never updates just keeps trying and locks up the app.

2. Tried restore database but all it does is attempt download then stop saying data is up to date but won't let me use any functions of the app.This is the worst app.

3. Have already uninstalled and re installed over a dozen times this past year.Now requires a massive update and not functioning.

4. But it now requires a massive update to use; I attended a code and was unable to use the app because of the update.

5. I keep coming back to this app hoping the issue has been solved sadly still no.It worked beautifully for a week.

6. However most of the time the app does not accept my login credentials.

7. When it does work, it is easy to navigate.

8. I spent an hour on the phone with the company before they could tell me it was a known problem and to use the computer.

9. Last update and install was 12/9/19.

10. Wish it was more reliable.Too slow and glitchy for consistent use in practice.

11. I'm hoping by uninstalling and reinstalling it will work.

Steps to Troubleshoot & Fix Clinical Pharmacology Issues

1. Fix Clinical Pharmacology Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Clinical Pharmacology: Restarting the app will resolve most errors.
  2. Update the Clinical Pharmacology App. Here is how:
    1. On Android goto PlayStore » Search for "Clinical Pharmacology" » Open Clinical Pharmacology » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Clinical Pharmacology » click "UPDATE".
  3. Clear Clinical Pharmacology app cache: Clearing cached data will force your app to retrieve the latest data directly from Clinical Pharmacology servers.
    1. On Android, goto Settings » Apps » Select "Clinical Pharmacology" » click Storage » click "Clear Cache".
  4. Check Clinical Pharmacology app permissions. If any of these permissions required to use your device's features are disenabled, Clinical Pharmacology might not work.
  5. Uninstall and reinstall Clinical Pharmacology. If nothing else has worked, completely uninstall Clinical Pharmacology then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Clinical Pharmacology not working


2. Fix Clinical Pharmacology Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Clinical Pharmacology be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Clinical Pharmacology not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Clinical Pharmacology may not be able to connect to the Internet when running in the background.

Reported Issues