Contact Upgrado Customer Service

Why should I report an Issue with Upgrado?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Elite srl to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app automatically checks if there’s an available firmware and, if the user confirms, it proceeds with the update. - Be sure that the trainer is powered and the blue led is blinking. - If you have problem in the connection, try rebooting the phone/tablet and the trainer.

2. If this doesn’t fix the problem, contact us at myetraining@elite-it.

1. Glad I don't own an elite cycle trainer because I'd be screwed if I needed to update the firmware on it.Shockingly bad, try to connect to training and app shuts down.

2. Tip to improve connection success is to power down the unit you're trying to update, turn off Bluetooth on any devices that have been previously connected to it and the power the unit up again; after it's had some time to "boot" give the app a try.The app is completely useless.

3. Created an account with the app when I bought the steering device so I could upgrade its firmware, but this app now does not recognise my account login details.

4. Thank you for quick answer!I've tried many times to update the firmware and the app keeps crashing.

5. It works, but is clunky.After the Suito showed way too low power on Zwift I thought upgrading the firmware might be helpful.

6. Password I had for myETraining was not accepted, but after password reset I could run the firmware update.

7. First I had an trainer without correct power numbers and now it doesn't work at all.

8. It may well be an issue with my phone, but I'll never know.An obnoxious app for a really simple task (firmware update on a steering accessory for my indoor bike setup).

9. I'm returning it to the store, if they build apps this badly thier machines will be just as bad.It does not recognize that 'user field' is filled with user name.

10. After years of discussion on forums, Elite has yet to release the tools to change the resistance response times in ERG mode on Drivo, Drivo II etc.

11. Which means sudden changes in the power setting in erg mode continue to result in 40 seconds of overshoot.

1. Fix Upgrado Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Upgrado: Restarting the app will resolve most errors.
2. Update the Upgrado App. Here is how:
   1. On Android goto PlayStore » Search for "Upgrado" » Open Upgrado » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Upgrado » click "UPDATE".
3. Clear Upgrado app cache: Clearing cached data will force your app to retrieve the latest data directly from Upgrado servers.
   1. On Android, goto Settings » Apps » Select "Upgrado" » click Storage » click "Clear Cache".
4. Check Upgrado app permissions. If any of these permissions required to use your device's features are disenabled, Upgrado might not work.
5. Uninstall and reinstall Upgrado. If nothing else has worked, completely uninstall Upgrado then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Upgrado not working

2. Fix Upgrado Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Upgrado be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Upgrado not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Upgrado may not be able to connect to the Internet when running in the background.