Contact DW Learn German Customer Service

Why should I report an Issue with DW Learn German?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Deutsche Welle to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. DW also courses and materials for German teachers – like worksheets, articles, audio and video content.

2. We also have other courses to help you learn the alphabet, or to get ready for business situations.

3. And if you aren’t sure where to start, just take our quick and easy Placement Test to find out which course is right for you.

4. You decide what’s the best way to learn German with DW.

5. Get started now and learn German – even if you never have before.

6. We cover all the levels of the Common European Framework of Reference – from beginners to experts.

7. With DW, you can go online or use your mobile to improve your German.

8. Take your pick – maybe a video series or interactive exercises?

9. It’s easy to get started – we have something for everyone.

10. It’s all free and ready to download.

11. You can find everything we have to offer at dw. com/learngerman.

1. The Play button on videos currently doesn't work, so I cannot continue learning:( I hope you'll manage to make it more stable, cause it would be a pity, if I cannot use it anymore.

2. Don't know whether it's my cellphone, lately in the exercises of the type "Ordne den ersten Teil des Dialogs" The sections cannot be viewed completely, even if I rotate the phone there are sentences which are partly or completely hidden, as if the page width hasn't been set by percentage but by a fixed pixel number.

3. another trick that has worked for me to get the videos to play is to log into the website page on my phone (I am using chrome) and to go to the episode I want that way, then it automatically flips me into the app with working videos.

4. Great content, but the UX needs work.The videos are no longer playing and the developers aren't listening.

5. hope that helps!The content is well done, good they took they music group so the lectures are realistic, fun and there is a great variety of topics.

6. PLEASE fix it.Great app to learn German, thought really well in any aspect, helps learning the language and getting to know the country.

7. The lessons depend on the videos, so if they don't play, you can't use the app to progress through the lessons.

8. A solid, challenging, and engaging app for learning German, but not nearly as good as using the website.

9. but if I try to open the app directly, the videos don't work without downloading them from the other tools menu.

10. So now, I can not use the app at all.It's a great app for learning, the stories presented in every chapter keep me interested.

11. The lessons are not necessary in the correct order by difficulty, some lessons are not much happening and some like the bayerish have more new worlds and pronunciations.

1. Fix DW Learn German Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DW Learn German: Restarting the app will resolve most errors.
2. Update the DW Learn German App. Here is how:
   1. On Android goto PlayStore » Search for "DW Learn German" » Open DW Learn German » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DW Learn German » click "UPDATE".
3. Clear DW Learn German app cache: Clearing cached data will force your app to retrieve the latest data directly from DW Learn German servers.
   1. On Android, goto Settings » Apps » Select "DW Learn German" » click Storage » click "Clear Cache".
4. Check DW Learn German app permissions. If any of these permissions required to use your device's features are disenabled, DW Learn German might not work.
5. Uninstall and reinstall DW Learn German. If nothing else has worked, completely uninstall DW Learn German then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DW Learn German not working

2. Fix DW Learn German Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DW Learn German be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DW Learn German not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DW Learn German may not be able to connect to the Internet when running in the background.