Contact mydlink Customer Service

Why chat with our AI mydlink Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of mydlink.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Instead, I'm stuck dealing with a crummy interface when I really want a web app that I can access easily.The newest upgrade which happened on Sept 3, 2020, so poorly thought out and far inferior to the previous version, I am considering closing my acct and going with a different brand of cameras.

2. But... Everything else on the app is horrible! Example, scheduled to record ONLY between 12AM and 7AM... Right after saving, didn't show up, had to restart the app and my settings show up, but they don't work, it keeps recording to the cloud regardless of the schedule.

3. That's only one example.Jumping into this purchase has been a welcome surprise! I thought I'd read the bad reviews, like I always do, and by what people where saying, I might not be impressed, but that's not the case.

4. Simple is better!! I had to learn from a YouTube video on how to set the motion detection to activate /then record /and alert to cell .

5. I emailed them back that the motion detection was not working and they sent me a step by step guide on how to fix that issue.

6. Completely disgraceful, what if something had happened? You are just asking for trouble Dlink...How do I flip the image when ceiling mounting the camera? Should be something in the app.

7. Last night I set everything up to record and when I woke up I had zero clips recorded despite having people come and go a couple times.

8. Great video, good ad-hoc features like viewing live video.

9. Will update when issue is resolved.Just got this and at first I was having issues were the app was not working right.

10. Camera features are buried deep within menus that would make sense if I had a bunch of D-Link devices.

11. I love the DSC 8525 cameras, great quality and usability but I'm about ready to return them due to the headache with managing them through the app.

1. Fix mydlink Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mydlink: Restarting the app will resolve most errors.
2. Update the mydlink App. Here is how:
   1. On Android goto PlayStore » Search for "mydlink" » Open mydlink » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mydlink » click "UPDATE".
3. Clear mydlink app cache: Clearing cached data will force your app to retrieve the latest data directly from mydlink servers.
   1. On Android, goto Settings » Apps » Select "mydlink" » click Storage » click "Clear Cache".
4. Check mydlink app permissions. If any of these permissions required to use your device's features are disenabled, mydlink might not work.
5. Uninstall and reinstall mydlink. If nothing else has worked, completely uninstall mydlink then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mydlink not working

2. Fix mydlink Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mydlink be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mydlink not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mydlink may not be able to connect to the Internet when running in the background.