Contact mydlink+ Customer Service

Why chat with our AI mydlink+ Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of mydlink+.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Camera is ONLINE but does not connect in appwhat happened? app opens fine but doesn't connect to any of my cameras anymore on my Samsung phone? I deleted and reinstalled the app and didn't help.

2. Parts have cracked, fallen off and the white plastic has yellowed, but they still work and I am recording 24*7 to a Dlink NAS which also worked for the past 8 years! I get no respect from my wireman, but if you know how to do a little repair these things just keep going! They are no longer updated and neither is this app but I bought this to maximize my investment.

3. Getting worse with every update.Showed an update for my cameras firmware, updated it, now my camera no longer works.

4. Inaccessible security cam defeats the purpose of having one in the first place! Bad!Over the past 8 years have bought 8 D-Link IP cameras and they all still work.

5. It would be super cool to have a desktop application to schedule my cameras.If you are downloading this to use with a Dlink router and nothing else it provides the exact same functionality as the free mydlink lite app.

6. App no longer works, all my cameras are either offline or are showing online but i cannot connect.

7. when will this issue be resolved? and no I'm not going to elaborate to your link when its obvious your monitoring complaints and issues here.Used to work fine.

8. Wont show as a network anymore.No experience, it wont allow access to my cameras.

9. Wasted money.App works, however I stopped getting notifications.

10. For now it works fine.This app doesn't function properly.

11. Every time I try to sign up in order to be able to remotely reach my DCS-2530L it just fails.

1. Fix mydlink+ Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart mydlink+: Restarting the app will resolve most errors.
2. Update the mydlink+ App. Here is how:
   1. On Android goto PlayStore » Search for "mydlink+" » Open mydlink+ » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for mydlink+ » click "UPDATE".
3. Clear mydlink+ app cache: Clearing cached data will force your app to retrieve the latest data directly from mydlink+ servers.
   1. On Android, goto Settings » Apps » Select "mydlink+" » click Storage » click "Clear Cache".
4. Check mydlink+ app permissions. If any of these permissions required to use your device's features are disenabled, mydlink+ might not work.
5. Uninstall and reinstall mydlink+. If nothing else has worked, completely uninstall mydlink+ then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing mydlink+ not working

2. Fix mydlink+ Server issues & Internet Connection

1. Check network connection: An unstable Internet will make mydlink+ be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to mydlink+ not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, mydlink+ may not be able to connect to the Internet when running in the background.