Contact D-Link Wi-Fi Customer Service

Why chat with our AI D-Link Wi-Fi Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of D-Link Wi-Fi.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Previous: Recently purchased the COVR 1100 and tried to set it up with the app but the app could not detect the router even though I was connected to the router.Not very impressed.

2. Once the link was fully connected then it's working fine but getting app to initially connect.Looks like D-Link is doing a nice job making its routers easy to configure.It's too early to give this app a 5, thus a 4.

3. I had configured my router and thought the app should be able to sense it's configuration or ask questions about basic connectivity.

4. I even tried it using the wps button instead of the app and STILL no connection multiple times.This application did not recognize my brand new router.

5. I work in IT, follow every single step in the manual and guide, and still can't get my DAP 1530 running properly without hours of headaches.Didn't set up on first attempt correctly, but was able to on the second try.

6. Also, any changes or attempts to make changes will result in the router disconnecting from the internet and then taking another minute to reboot.

7. Very slowIt took five tries to get the app to detect and link with router.

8. I doubt it's choice a 5 rating without seeing this test complete.Updated: After disabling the VPN on my phone, I was able to complete the app setup.

9. Once I set up the router manually it did recognize it but it didn't recognize the extender.

10. Performing an initial router setup, updating firmware, and then connecting went well.

11. To be able to detect the router you have to have it powered up already.

1. Fix D-Link Wi-Fi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart D-Link Wi-Fi: Restarting the app will resolve most errors.
2. Update the D-Link Wi-Fi App. Here is how:
   1. On Android goto PlayStore » Search for "D-Link Wi-Fi" » Open D-Link Wi-Fi » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for D-Link Wi-Fi » click "UPDATE".
3. Clear D-Link Wi-Fi app cache: Clearing cached data will force your app to retrieve the latest data directly from D-Link Wi-Fi servers.
   1. On Android, goto Settings » Apps » Select "D-Link Wi-Fi" » click Storage » click "Clear Cache".
4. Check D-Link Wi-Fi app permissions. If any of these permissions required to use your device's features are disenabled, D-Link Wi-Fi might not work.
5. Uninstall and reinstall D-Link Wi-Fi. If nothing else has worked, completely uninstall D-Link Wi-Fi then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing D-Link Wi-Fi not working

2. Fix D-Link Wi-Fi Server issues & Internet Connection

1. Check network connection: An unstable Internet will make D-Link Wi-Fi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to D-Link Wi-Fi not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, D-Link Wi-Fi may not be able to connect to the Internet when running in the background.