Contact DIRECTV Customer Service

Why should I report an Issue with DIRECTV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DIRECTV, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, because of technical problems that DirecTV has failed to be able to fix for months, my phone won't connect to my DVR.Now every time I try to watch a show and the ads get done playing, it starts the show back from the beginning.

2. I would think that a company as large as AT&T could afford to invest in competent software developers and provide it's paying customers (especially those who have BOTH AT&T Wireless and DirecTV like me) with an app that just works!I have enjoyed the DirecTV app except for two things, 1.

3. It will however, play a few live channels but the ones that play are the ones I don't care to watch.

4. What makes it worse is if you're in the middle of a commercial sequence and accidentally tap it or reset phone signal and it exits the app, you have to go back in and guess what! RESTART THE ENTIRE SERIES OF COMMERCIALS.

5. Whenever I try to watch something, the screen just says "authorizing" and the show never even starts.

6. It's bad enough having to watch the ads but then trying to find where the show left off is annoying.

7. When trying to watch recorded programs I continuously get an error message 102 that tells me it cannot run it as the receiver is already in service.

8. It's just poorly designed and it seems like DirecTV doesn't care enough to fix it.App freezes up all the time.

9. When I watch Live TV with it it does not play a lot of channels.

10. In almost all cases of trying to watch on my mobile device, I get stuck on "Authorizing" and never get to the program.

11. Lost phone signal and want to reset it by using airplane mode? Go ahead! If you're willing to deal with the 4 minutes of commercials that follows.

1. Fix DIRECTV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DIRECTV: Restarting the app will resolve most errors.
2. Update the DIRECTV App. Here is how:
   1. On Android goto PlayStore » Search for "DIRECTV" » Open DIRECTV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DIRECTV » click "UPDATE".
3. Clear DIRECTV app cache: Clearing cached data will force your app to retrieve the latest data directly from DIRECTV servers.
   1. On Android, goto Settings » Apps » Select "DIRECTV" » click Storage » click "Clear Cache".
4. Check DIRECTV app permissions. If any of these permissions required to use your device's features are disenabled, DIRECTV might not work.
5. Uninstall and reinstall DIRECTV. If nothing else has worked, completely uninstall DIRECTV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DIRECTV not working

2. Fix DIRECTV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DIRECTV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DIRECTV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DIRECTV may not be able to connect to the Internet when running in the background.