Contact Devialet Spark Customer Service

Why should I report an Issue with Devialet Spark?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Devialet SA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. while simple to use it makes me wonder if the lack of updates on the app is a decision based on "since it works, don't break it" philosophy.This software runs absolutely terribly on android, no matter what the scenerio I do, different model phones, solo or duo phantoms, different wifi networks.... The program will generally crash several times and you have to just keep retrying to complete the setup.

2. Spending 2k on a sound system for such a poor quality is really frustrating.Its disappointing to strguggle with such a below average app after buying an expensive speaker like the devialet phantom.

3. On the odd occasion I've had to turn the Phantom off at the mains as I'd lost control via the app! Needs refining to match the slick hardware.the speakers are beautiful and works great.

4. I cant get 4 Phantom golds to play without cutting out once in a while, even on Spectrums fastest connect speeds, in a way that's unacceptable for such an expensive system but for some reason I have faith that updates are going to make it betterLook the app works.

5. For example, basic EQ control or if you have a stereo set up but you just want to play one speaker, you have to reset the system everytime.

6. Something fundamental as volume control is forcibly set out of your control, because Devialet think you are unable to turn the volume down if it was left high.

7. The very simple thing is to enable a user setting (with a disclaimer if they are so afraid of accountability), so the volume will stick to that instead of reverting to 35.

8. I use them for TV optical output, and as we all know optical source has very low output volume, which means every time I switch on TV, the volume is so low that when I eat I cannot hear what they say.

9. However the sound quality of the speaker is par excellence.i have had little trouble with my setup (2x phantom + dialog) with this app.

10. Also to set this per source, and not one for all.Typical product made by a French company, amazing physical product but extremely poor user experience.

11. Devialet seriously need to up their game in the software side of things.An extraordinarily bad UI/UX! This is the only Hi-fi equipment I have ever regretted buying.

1. Fix Devialet Spark Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Devialet Spark: Restarting the app will resolve most errors.
2. Update the Devialet Spark App. Here is how:
   1. On Android goto PlayStore » Search for "Devialet Spark" » Open Devialet Spark » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Devialet Spark » click "UPDATE".
3. Clear Devialet Spark app cache: Clearing cached data will force your app to retrieve the latest data directly from Devialet Spark servers.
   1. On Android, goto Settings » Apps » Select "Devialet Spark" » click Storage » click "Clear Cache".
4. Check Devialet Spark app permissions. If any of these permissions required to use your device's features are disenabled, Devialet Spark might not work.
5. Uninstall and reinstall Devialet Spark. If nothing else has worked, completely uninstall Devialet Spark then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Devialet Spark not working

2. Fix Devialet Spark Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Devialet Spark be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Devialet Spark not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Devialet Spark may not be able to connect to the Internet when running in the background.