Contact Delta Dental Customer Service

Why should I report an Issue with Delta Dental?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Delta Dental Plans Association to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Using the contact us phone number doesn't work either because it won't accept my information and hangs up after two failed attempts before even bothering to connect me to a person.

2. I have found that accessing the Delta Dental website directly from the Samsung Internet browser provides a much better interface thats work fine.

3. Many buttons don't work, the design itself is poor, the header and footer are not static, and it doesn't look like it has been updated in years, if ever.

4. When I enter my dentist's name it doesn't recognize it even though he's an in network provider so I can't get an accurate copay amount ahead of time.

5. Signing in appears to work, but does not show my current dentist info or any of my recent transactions.

6. It shows me the cleaning, dental exams, and x-ray history dates, as well as a copy of my insurance card.

7. It wants me to update information to use the app, so I login to the page it links me to and there's nowhere to update the information.

8. Also, I forgot to mention it has a error code 605 at times but only when opening the app.I downloaded the app when I changed carriers (3 months or more) it has never worked, I submitted a ticket and was told that the app was down.

9. Shows old info from my former employer that I left a year ago, even though the web page is accurate with my new employers info.

10. I love being able to see my ID card, my coverage levels, when my last procedure/cleaning was and which dentists are in my network and accepting new patients.

11. I can log in on a browser so they should definitely just remove this app from the app store if it doesn't have a use at all, otherwise they are creating unnecesary customer dissatisfaction and potential detractors.

1. Fix Delta Dental Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Delta Dental: Restarting the app will resolve most errors.
2. Update the Delta Dental App. Here is how:
   1. On Android goto PlayStore » Search for "Delta Dental" » Open Delta Dental » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Delta Dental » click "UPDATE".
3. Clear Delta Dental app cache: Clearing cached data will force your app to retrieve the latest data directly from Delta Dental servers.
   1. On Android, goto Settings » Apps » Select "Delta Dental" » click Storage » click "Clear Cache".
4. Check Delta Dental app permissions. If any of these permissions required to use your device's features are disenabled, Delta Dental might not work.
5. Uninstall and reinstall Delta Dental. If nothing else has worked, completely uninstall Delta Dental then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Delta Dental not working

2. Fix Delta Dental Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Delta Dental be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Delta Dental not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Delta Dental may not be able to connect to the Internet when running in the background.