Contact HAPPY GO Customer Service

Why should I report an Issue with HAPPY GO?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of 鼎鼎聯合行銷股份有限公司(DDIM) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 注意1：最低版本為Android 6. 注意2：由於點數系統調整，請務必全面更新至7. 7. 注意5：Android 9, 10版本的卡友，請務必更新最新版本(7. 7. 020)，才能完整使用DOCOMO卡; Android 6版本的卡友，請務必更新至最新版本(7. 7.

1. I hope you have an english version of your app so others who cannot read and write chinese can still understandWhy is it unavailable to take screenshots on Android devices, while it's possible to do so on iOS devices?Do you have an English version of this app and Where can I reload it? Thank you.not very good using because of no english language on appsStop testing push notifications on productions.leak too many personal info to app developer.Cant reset my tel no.

1. Fix HAPPY GO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HAPPY GO: Restarting the app will resolve most errors.
2. Update the HAPPY GO App. Here is how:
   1. On Android goto PlayStore » Search for "HAPPY GO" » Open HAPPY GO » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HAPPY GO » click "UPDATE".
3. Clear HAPPY GO app cache: Clearing cached data will force your app to retrieve the latest data directly from HAPPY GO servers.
   1. On Android, goto Settings » Apps » Select "HAPPY GO" » click Storage » click "Clear Cache".
4. Check HAPPY GO app permissions. If any of these permissions required to use your device's features are disenabled, HAPPY GO might not work.
5. Uninstall and reinstall HAPPY GO. If nothing else has worked, completely uninstall HAPPY GO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HAPPY GO not working

2. Fix HAPPY GO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HAPPY GO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HAPPY GO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HAPPY GO may not be able to connect to the Internet when running in the background.