Contact Мой Ростелеком Customer Service

Why should I report an Issue with Мой Ростелеком?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ростелеком to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Личный кабинет клиентов-физических лиц ПАО «Ростелеком». ДЛЯ РОСТЕЛЕКОМ МОСКВА ИСПОЛЬЗУЕТСЯ ОТДЕЛЬНОЕ ПРИЛОЖЕНИЕ. Мобильный Личный кабинет от "Ростелеком" позволяет совершать различные операции, не выходя из дома. Просто создайте свою учетную запись и присоедините к ней все услуги, которыми хотите управлять. Появились вопросы?

1. Add Paypal to payment methods!!! Im really fed up after 1 week of trying 😡 Dec 10th nothing is done yet😡😡😡😡 Rostelecom is not very helpfull like other operators Megafon and MTS which i use alsodoes not work when it's neededour router stopped working for some days we called and they said they were coming they never came.

2. Why are login/PWD for Internet connection and app different? The are a lot of steps to register and log in! It is madness!Sometimes it's impossible to log in, but sometimes it's the way it should be.

3. it is really annoying when your whole work is on the internet and you have such provider.

4. Message reads - no internet connection.

5. Cheating with tariff plans, they connect random tariff with low speed and high price instead of what you choose.

6. 6 days without connection because of "road workers".

7. These days too the network speed is very slow and weak.

8. Thanks for trying to deliver the service upto standards.Very bad provider.

9. Ваше приложение не работает.App doesn't show my previous payments.

10. laggy lost 4 modems in 2 monthes because of the unshielded wires in their network.

11. 100% not recommended.As a new customer of Rostelecom I tried to install and use it.

1. Fix Мой Ростелеком Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Мой Ростелеком: Restarting the app will resolve most errors.
2. Update the Мой Ростелеком App. Here is how:
   1. On Android goto PlayStore » Search for "Мой Ростелеком" » Open Мой Ростелеком » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Мой Ростелеком » click "UPDATE".
3. Clear Мой Ростелеком app cache: Clearing cached data will force your app to retrieve the latest data directly from Мой Ростелеком servers.
   1. On Android, goto Settings » Apps » Select "Мой Ростелеком" » click Storage » click "Clear Cache".
4. Check Мой Ростелеком app permissions. If any of these permissions required to use your device's features are disenabled, Мой Ростелеком might not work.
5. Uninstall and reinstall Мой Ростелеком. If nothing else has worked, completely uninstall Мой Ростелеком then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Мой Ростелеком not working

2. Fix Мой Ростелеком Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Мой Ростелеком be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Мой Ростелеком not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Мой Ростелеком may not be able to connect to the Internet when running in the background.