Published by Costco Wholesale on Dec 16, 2024

Report an issue with Costco Wholesale.
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Why should I report an Issue with Costco Wholesale?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Costco Wholesale to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Costco Wholesale

1. Enter the warehouse and begin checkout at the register by using the Digital Membership Card on your phone. • SAVINGS: With the Costco Mobile App you'll always have the latest warehouse savings right on your device. • SHOP: Members can shop Costco. com’s unique, expanded selection, offering thousands of items not found at your local warehouse, delivered straight to your door. • WAREHOUSE INFO: See details about your nearest Costco including hours of operation and holiday hours, and navigate straight to the warehouse. • SHOPPING LIST: Keep track of the items you want to pick up on your next trip to Costco. • PHOTOS: Order prints, wall décor or photo gifts anywhere, anytime. • PHARMACY: Order prescription refills & check status on prescriptions.

2. Get refill reminders, track your medications, manage family accounts, transfer prescriptions, and find a Costco pharmacy. • FEEDBACK: Costco is always looking for ways to improve your experience.

3. We've completely re-thought our mobile app and made it easier for members to access the incredible values found only at Costco. • New!

4. The Costco Mobile App is the easiest way to save time and money on the go.

5. Your membership card is now available on the Costco app.

6. Tap Feedback and tell us what you think of our mobile app, website or warehouse.

Costco Wholesale Customer Insights

1. I don't know if this is the fault of the app or something they did server-side but during the last couple of weeks or so every time I try to open Costco's site through this official app - all I get is infinitely reloading page.

2. When reviewing warehouse sales, I can add what I need to a list yet the list is difficult to find without clicking through a few tabs or knowing the app fully already.

3. Additionally there is an issue with the interface when trying to set your warehouse (I frequently need to change my warehouse settings when I am visiting family).

4. Categories and individual item displays are a bit clunky and could be modernized, but not a deal breakerSince the last update this app has sometimes been unusable.

5. I use it to show my membership card when entering but the last few times I've been to Costco it wouldn't even come up.

6. I can't scroll down, I can't search, I can't use menus because the app just reloads the front page over and over every couple of seconds.This app will be fine for most users.

7. I use it to get in, pay for purchases, search for deals and what's new, give feedback, everything that's at the store or available through Costco, it's here, except hot dog.

8. "Set as My Warehouse" button is only available in the Pop Out menu where tiles are longer than the frame.

9. Warehouse details page included "set as my warehouse" or, 2.

10. The My Warehouse in app and on website were tethered, so changing on web also changedapp.Literally unusable.

11. It often says "no internet connection" even though that's not true and everything else on the phone is fine.OK, so I'm a Costco true believer.

Steps to Troubleshoot & Fix Costco Wholesale Issues

1. Fix Costco Wholesale Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Costco Wholesale: Restarting the app will resolve most errors.
  2. Update the Costco Wholesale App. Here is how:
    1. On Android goto PlayStore » Search for "Costco Wholesale" » Open Costco Wholesale » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Costco Wholesale » click "UPDATE".
  3. Clear Costco Wholesale app cache: Clearing cached data will force your app to retrieve the latest data directly from Costco Wholesale servers.
    1. On Android, goto Settings » Apps » Select "Costco Wholesale" » click Storage » click "Clear Cache".
  4. Check Costco Wholesale app permissions. If any of these permissions required to use your device's features are disenabled, Costco Wholesale might not work.
  5. Uninstall and reinstall Costco Wholesale. If nothing else has worked, completely uninstall Costco Wholesale then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Costco Wholesale not working


2. Fix Costco Wholesale Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Costco Wholesale be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Costco Wholesale not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Costco Wholesale may not be able to connect to the Internet when running in the background.

Reported Issues