Published by Meitu (China) Limited on Nov 15, 2024

Report an issue with BeautyPlus-AI Photo/Video Edit.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with BeautyPlus-AI Photo/Video Edit?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Meitu (China) Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact BeautyPlus-AI Photo/Video Edit image 1 contact BeautyPlus-AI Photo/Video Edit image 2

BeautyPlus-AI Photo/Video Edit Customer Insights

1. There's SO many different options to make beautiful photo memories! Lots of fun tools too! I downloaded the app to remove some blemishes and background stuff from a favorite photo and I LOVE IT!Love this app!! I downloaded Beauty Plus around a year ago, I have access to so many cool filters I can add to my photos! There are of course things you need premium for but there is a much larger selection than most apps for the ones of us that don't have premium.

2. I won't let you since it has taken with it, normally you add it after, but if your not checking it does it.I use this app all the time for my photos, I have uneven texture and color skin tone and the filter is amazing and makes my skin look flawless, or if I want more natural look I can adjust or completely remove this filter feature.

3. I would love it if there were a more diverse range of choices though, like there are no cartoon or sketch filters or any kind like that, and I wish they did not charge you for some of them.I've had a premium subscription for the last two years and I've loved it, it's the only app I use.

4. I also think a great addition would be to add some features like that of lightrooms.Used to love this app, but they are taking away all of the free features that made it special and turning them into paid.

5. Half of my premium features are now useless because the filters, stickers, effects etc need to be downloaded.

6. When I first started using this a few years ago, there was a reasonable balance of free vs paid features.

7. They may have fixed with or it could have been my phone glitching.While I do love the app overall, the new update has a feature that is a MY Folder that saves all the photos you create.

8. Please look into this, super disappointing not to have access to features I pay for :(I was using 3 apps to edit my photos but now I just use this one and I honestly think it's better than the others combined.

9. love the camera, Filters, stickers, effects, layout and interface.

10. I don't mind ads to access the free stuff, go back to that!I love it.

11. I've slowly lost more and more free features, and recently, they took away the free blemish remover.

Steps to Troubleshoot & Fix BeautyPlus-AI Photo/Video Edit Issues

1. Fix BeautyPlus-AI Photo/Video Edit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BeautyPlus-AI Photo/Video Edit: Restarting the app will resolve most errors.
  2. Update the BeautyPlus-AI Photo/Video Edit App. Here is how:
    1. On Android goto PlayStore » Search for "BeautyPlus-AI Photo/Video Edit" » Open BeautyPlus-AI Photo/Video Edit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BeautyPlus-AI Photo/Video Edit » click "UPDATE".
  3. Clear BeautyPlus-AI Photo/Video Edit app cache: Clearing cached data will force your app to retrieve the latest data directly from BeautyPlus-AI Photo/Video Edit servers.
    1. On Android, goto Settings » Apps » Select "BeautyPlus-AI Photo/Video Edit" » click Storage » click "Clear Cache".
  4. Check BeautyPlus-AI Photo/Video Edit app permissions. If any of these permissions required to use your device's features are disenabled, BeautyPlus-AI Photo/Video Edit might not work.
  5. Uninstall and reinstall BeautyPlus-AI Photo/Video Edit. If nothing else has worked, completely uninstall BeautyPlus-AI Photo/Video Edit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BeautyPlus-AI Photo/Video Edit not working


2. Fix BeautyPlus-AI Photo/Video Edit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BeautyPlus-AI Photo/Video Edit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BeautyPlus-AI Photo/Video Edit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BeautyPlus-AI Photo/Video Edit may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I need to dispute and transaction! I canceled the subscription and I no longer have this app! I need my $53 deposit back to my account!

    — by Siera Ferguson 2 years ago

  • Hey, I didn’t opted for any subscription. I have been charged around $60 CAD. I kindly want my refund back.

    — by Drishti Jaggi 3 years ago

  • I would like a refund on a premium purchase charged to my bank account please. R609.99 was taken from my account after subscribing for a free 7 day trial. I'm a single unemployed parent and I can't afford to pay for apps

    — by Kim 3 years ago

  • I didn't even wanted to have a free trial, but after free trial it just took away money from my account and i didn't even know. I didn't used the app so I want a full refund of what i've paid.

    — by Hyunseo Seo 3 years ago

  • I’ve had this app for over 3 years, the premium package, and love it. My subscription renews feb of 2021 yet all my premium features have been locked. Please advise me as how to correct this, as this is my favorite editing app.

    — by Jayme 4 years ago

  • Hello, I have had a 7 day trial subscription. Now the subscription has been extended for one year. I completely forgot to quit because of all the private stress. Now 42,99 EUR were debited from my account. Please send me the money back and cancel the subscription. I am a student and therefore I need the money. I really ask you to help me with this matter.

    With kind regards
    Meriam Nassiri


    PayPal: meriamnassiri@redacted

    — by Meriam Nassiri 4 years ago