Published by Chuck E. Cheese on Aug 28, 2024

Report an issue with Chuck E. Cheese.
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Why should I report an Issue with Chuck E. Cheese?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Chuck E. Cheese to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Chuck E. Cheese

1. Now booking the perfect party is in the palm of your hands! • Keep track of your Play Pass cards, check Play Point and E-Ticket balances! • Celebrate your graduate or birthday child with a Chuck E. Cheese gift card.

2. You'll even get special birthday treats for you and your family! • Order delicious handmade pizzas, yummy appetizers, tasty desserts, drinks and more for takeout or delivery right to your house! • Get updates about our special events and immersive experiences to help you create special moments all year long. • Reserve a birthday party!

3. Cheese is the number one family entertainment venue, and now we are bringing all that fun and entertainment to your mobile device with our brand new app! With the new Chuck E.

4. Cheese Rewards to get special offers, unlock exciting prizes and more.

5. Cheese app, you'll be able to... • Join Chuck E.

6. Choose from a variety of designs that fit any occasion to be mailed to your home or delivered instantly via email. Download the Chuck E.

7. Cheese app and create your Chuck E.

8. Cheese Rewards account today! Visit for more details.

9. Chuck E.

Chuck E. Cheese Customer Insights

1. The advertisement to buy through the app doesn't work either.Great place to spend time with the little ones, no stress over paying 5 to $9 a game just to ride to virtual reality like you do it the other locations, you paid by the half hour hour, and you get unlimited game time for that hour whatever you pay for, the games are all child friendly the place is absolutely child friendly, Chuck e cheese made a great move heading in this direction from where they were in the past!So disappointed with the store games, the system and the app gives you nothing practically.

2. I am trying to give you money.We got the summer pass and used the birthday party discount and keep getting free stuff on the app it's actually a better deal than we expectedBad update.

3. I can't purchase anything.Had a little difficulty placing order for 8week summer pass re time of pickup.

4. Also, during installation the app asks for some personal information that isn't actually required... Not sure what that's about.Can't buy the summer play pass.

5. Update won't allow me to purchase summer camp passes.

6. When I try to purchase, just takes me back to where I downloaded appNot great! Kids was not impressed.

7. Then, when trying to buy, it takes me to the app store because that's the only way to purchase it.

8. Didn't know I had to wait @ least two hours for order to process so I put down that I would pick up pass immediately.

9. Ticket prizes was over priced for 100 tickets for one tootsie roll.

10. Click buy, app store, open app again, and the cycle continues.

11. Otherwise okay.It's really difficult to find any pricing information and the specials aren't explained very clearly.

Steps to Troubleshoot & Fix Chuck E. Cheese Issues

1. Fix Chuck E. Cheese Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Chuck E. Cheese: Restarting the app will resolve most errors.
  2. Update the Chuck E. Cheese App. Here is how:
    1. On Android goto PlayStore » Search for "Chuck E. Cheese" » Open Chuck E. Cheese » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Chuck E. Cheese » click "UPDATE".
  3. Clear Chuck E. Cheese app cache: Clearing cached data will force your app to retrieve the latest data directly from Chuck E. Cheese servers.
    1. On Android, goto Settings » Apps » Select "Chuck E. Cheese" » click Storage » click "Clear Cache".
  4. Check Chuck E. Cheese app permissions. If any of these permissions required to use your device's features are disenabled, Chuck E. Cheese might not work.
  5. Uninstall and reinstall Chuck E. Cheese. If nothing else has worked, completely uninstall Chuck E. Cheese then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Chuck E. Cheese not working


2. Fix Chuck E. Cheese Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Chuck E. Cheese be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Chuck E. Cheese not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Chuck E. Cheese may not be able to connect to the Internet when running in the background.

Reported Issues