Contact Leps Customer Service

Why should I report an Issue with Leps by Fieldguide?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Change Theory to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also i started following someone and seemed to get a crazy back catalogue of everything that person has liked or commented on from way before i started following, bit much!looks fantastic.... no idea HOW to use it needs a "how to use" section in the app that explains, there is something on thr website but is useless and directs you to ask questions via email or similar really hoping the site becomes more clear once easy instructions are given, I'll gladly give 5*This is amazing omg.

2. The interface is definitely in need of improvement.it's really good, BUT, you cant upload more than one picture without the app closing itself down which is telling me it's not actually a feature and I can see others complaining about the same issue, maybe remove the coding the has the option for adding more pictures, or, just make it so we can upload more please?I downloaded this to help a friend with their project.

3. it has a great community and awsome photos!! 10/10 highly recommendThis app is incredible! Its helped me with writing my person feild guide and helps me keep track of what species I've found and when! Highly recommend.This is normally a fantastic app, but it's suddenly not working anymore.

4. I tried to upload a picture of an imperial moth, but I had to scroll for what seemed like ages, and then when I finally tried to upload it, it gave me a "server error".

5. Tried on both iPhone and Android to register- same problem, app is not able to register a new user.LOOKS good... but still confused as to how to use the app.

6. This is a valuable app to entomologists, insect enthusiasts, and those who look forward to expanding their knowledge.What a poor app! Impossible to register with the e-mail option.

7. I feel bad I didn't do this earlier.It's an awesome app that's like instagram but it helps you identify moths, butterflies and larva.

8. However, it's very frustrating and counterintuitive to upload photos.

9. I've invested so much time trying to identify a particular butterfly, after 5 minutes of navigating this app I ID'ed it.

10. Eventually I got so frustrated that I gave up trying to upload it.

11. It took ages for me to identify the butterflies through an incoherent database on the Internet.

1. Fix Leps Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Leps: Restarting the app will resolve most errors.
2. Update the Leps App. Here is how:
   1. On Android goto PlayStore » Search for "Leps" » Open Leps by Fieldguide » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Leps » click "UPDATE".
3. Clear Leps by Fieldguide app cache: Clearing cached data will force your app to retrieve the latest data directly from Leps servers.
   1. On Android, goto Settings » Apps » Select "Leps by Fieldguide" » click Storage » click "Clear Cache".
4. Check Leps app permissions. If any of these permissions required to use your device's features are disenabled, Leps might not work.
5. Uninstall and reinstall Leps. If nothing else has worked, completely uninstall Leps then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Leps not working

2. Fix Leps Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Leps be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Leps not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Leps may not be able to connect to the Internet when running in the background.