Published by CetusPlay Global

contact CetusPlay - TV Remote Server R Chat with our AI-based CetusPlay Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with CetusPlay?



characters left:

Why chat with our AI CetusPlay Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of CetusPlay.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact CetusPlay - TV Remote Server R image 1   contact CetusPlay - TV Remote Server R image 2


What users are saying

1. I have a Toshiba Amazon Fire TV Edition and all the remotes in this app work except for the mouse function, which is the only reason I got this app in the first place.

2. If the app works, I definitely would download again.This app is free for everyone and it has many types of controlling features like gamepad, remote, mouse , Etc.

3. I installed an app called Button Mapper so i could remap some buttons of my original remote.

4. Seems like a promising app but whenever I connect it to my Fire tv, the only button that works is the home button.

5. Would appreciate some feedback on how to fix this..First I would like to advise the developers to add "TV version: Download this to your TV" (or something similar) to your title/description to cut down the confusion and improve your rating.

6. I will rate this app 5 Stars if the developers fixes that bugs and lags.Excelent app! I managed to save my tv with it.

7. After selecting device on mobile it installs again and again tv version app on firestick and even then not working.

8. Any advice would be greatly appreciated.Great app, it does a superb job with my Pixel to 3 different gen of firesticks.

9. Will buy the full version just as a thank you!For firestick it never work as per expectations.

10. I tell my fam & friends this is the one to use in a fire stick It allows me to send links to the firestick.

11. A full auto start with out having to add the amzn user info would be a nice added function.

Steps to Troubleshoot & Fix CetusPlay Issues

1. Fix CetusPlay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CetusPlay: Restarting the app will resolve most errors.
  2. Update the CetusPlay App. Here is how:
    1. On Android goto PlayStore » Search for "CetusPlay" » Open CetusPlay - TV Remote Server R » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CetusPlay » click "UPDATE".
  3. Clear CetusPlay - TV Remote Server R app cache: Clearing cached data will force your app to retrieve the latest data directly from CetusPlay servers.
    1. On Android, goto Settings » Apps » Select "CetusPlay - TV Remote Server R" » click Storage » click "Clear Cache".
  4. Check CetusPlay app permissions. If any of these permissions required to use your device's features are disenabled, CetusPlay might not work.
  5. Uninstall and reinstall CetusPlay. If nothing else has worked, completely uninstall CetusPlay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CetusPlay not working


2. Fix CetusPlay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CetusPlay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CetusPlay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CetusPlay may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!