Contact iKnow! Customer Service

Why should I report an Issue with iKnow!?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of DMM 英会話 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It's a good tool for vocab, giving you a mix of words on different subjects and in different contexts (sound only/kanji only /fill in the blanks /multiple choice etc) which means you can't just guess the word from the pattern of questions, which I find happens a lot in other apps.I wish I had found this app years ago.

2. I'm short before paying expect I wish I could type in hiragana instead of romaji characters! Update: meanwhile I subscribed, they are actively maintaining it and fixed the issue with the keyboard quickly! Awesome 👍Edit Update: Seven months after reporting clipped audio on the Samsung Galaxy 4 tablet, nothing has changed.

3. 5 stars.Love this app, I use multiple apps for studying Japanese, but this is my go to for vocabulary and even has great audio content.

4. October 2018 Post:The latest update is clipping off the audio from the end of a lot of sentences and verbs on the Samsung Galaxy 4 tablet.

5. The only thing I'd change is make it an option to be forced to type in each Japanese word instead of having it be random.

6. This app makes it so easy with the sentences! And having actual voice actors instead of Google voice is great.

7. You can piece together what is already provided, or supply your own words, sentences, audio, and images.

8. There's plenty of free tools that do the same, just look for them...It's a perfect app to learn Chinese in my spare time (which is scarce).

9. This app lets you access your content on the go, and has an additional study method for listening.I think its great.

10. It breaks the core 6000 words down in sections of 100 words for each step.

11. Would like it to have some polishing and perfecting, so it works for various fingers.Best japanese app I've used, in my opinion! The only app I've paid for for japanese.

1. Fix iKnow! Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart iKnow!: Restarting the app will resolve most errors.
2. Update the iKnow! App. Here is how:
   1. On Android goto PlayStore » Search for "iKnow!" » Open iKnow! » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for iKnow! » click "UPDATE".
3. Clear iKnow! app cache: Clearing cached data will force your app to retrieve the latest data directly from iKnow! servers.
   1. On Android, goto Settings » Apps » Select "iKnow!" » click Storage » click "Clear Cache".
4. Check iKnow! app permissions. If any of these permissions required to use your device's features are disenabled, iKnow! might not work.
5. Uninstall and reinstall iKnow!. If nothing else has worked, completely uninstall iKnow! then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing iKnow! not working

2. Fix iKnow! Server issues & Internet Connection

1. Check network connection: An unstable Internet will make iKnow! be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to iKnow! not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, iKnow! may not be able to connect to the Internet when running in the background.