Published by Cellcrypt, Inc. on Aug 28, 2024

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Why should I report an Issue with Cellcrypt Enterprise?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Cellcrypt, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Cellcrypt Enterprise

1. Cellcrypt's cutting-edge phone call encryption codecs ensure high-definition call quality, optimizing data and battery usage even across the most austere, low-bandwidth, mobile / wireless networks.

2. Cellcrypt Enterprise delivers military-grade encryption for private messaging, facilitating the seamless and secure exchange of files and ideas.

3. Cellcrypt Enterprise uses double-layer encryption in an end-to-end configuration, with a new key for every call and message.

4. Cellcrypt Enterprise enhances your collaborative efforts by allowing the creation of group chats for private messaging and file sharing directly within the app.

5. Cellcrypt Enterprise supports secure calling over an extensive range of IP-based networks, including Wi-Fi, 5G, 4G/LTE, 3G/HSDPA, and satellite networks.

6. Calls are safeguarded with end-to-end encryption and signal obfuscation, providing the highest level of security through your mobile device's data connection.

7. Each message and file you send is safeguarded by a unique encryption key, providing unparalleled end-to-end security.

8. With Cellcrypt, data is secured end-to-end using advanced Elliptic Curve and Symmetric-Key Cryptography.

9. With only mutually authenticated, authorized users, Cellcrypt conference calls eliminate the need for participant PINs and passwords.

10. Cellcrypt Enterprise can be downloaded instantly for immediate use with no additional hardware dependencies.

11. Mutual authentication of all call participants eliminates any potential risks associated with Caller ID spoofing and Man in The Middle (MITM) attacks.

Cellcrypt Enterprise Customer Insights

1. Looking forward to see what is coming next.Doesn't work !! Installed the app created a user name and a password but when you log on a message appears that some unexpected error done...etcVoice quality is not so good, it need some correction.Truly end to end encryption!!Locks you out and you must create new account to access again.Does what it says.Great app.

2. Hopeful I'm wrong.Great solution for secure mobile telecommunication.Couldn't Create an account had to get my friend to do it then send me the login details I then logged in and it works beautifully gave you 4 stars because of the Create account problem, but otherwise I am happy thank you.have been using for a while now.

3. love it text voice and attachments all work and don't have to worry about it getting hackedI`ve been using it for a few months now and I like what I see.

4. What if important info was in a chat ? Either way, personal or business, I do not see this app going far.

5. However, allowing anyone to use before, then without any real notice, locking everyone out - not good.

6. The app keeps improving and getting new features with each release.

7. For business use only - Understood .

8. Was able to use not long ago, now locked out.

9. Its unfortunate .

Steps to Troubleshoot & Fix Cellcrypt Enterprise Issues

1. Fix Cellcrypt Enterprise Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Cellcrypt Enterprise: Restarting the app will resolve most errors.
  2. Update the Cellcrypt Enterprise App. Here is how:
    1. On Android goto PlayStore » Search for "Cellcrypt Enterprise" » Open Cellcrypt Enterprise » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cellcrypt Enterprise » click "UPDATE".
  3. Clear Cellcrypt Enterprise app cache: Clearing cached data will force your app to retrieve the latest data directly from Cellcrypt Enterprise servers.
    1. On Android, goto Settings » Apps » Select "Cellcrypt Enterprise" » click Storage » click "Clear Cache".
  4. Check Cellcrypt Enterprise app permissions. If any of these permissions required to use your device's features are disenabled, Cellcrypt Enterprise might not work.
  5. Uninstall and reinstall Cellcrypt Enterprise. If nothing else has worked, completely uninstall Cellcrypt Enterprise then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Cellcrypt Enterprise not working


2. Fix Cellcrypt Enterprise Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Cellcrypt Enterprise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Cellcrypt Enterprise not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Cellcrypt Enterprise may not be able to connect to the Internet when running in the background.

Reported Issues