Contact CARFAX Customer Service

Why should I report an Issue with CARFAX - Shop New & Used Cars?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CARFAX, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Filter your searches using CARFAX data including details on 1-Owner or Well-Maintained vehicles.

2. Shop for SUVs, cars, minivans, and pickup trucks near you, all from dealerships you can trust.

3. Plus, every used car listed comes with a FREE CARFAX Vehicle History Report!

4. See the accidents and service visits that have been reported to CARFAX.

5. Search millions of new and used cars for sale from more than 28,000 dealerships nationwide.

6. Find your next car with the CARFAX – Shop New & Used app.

7. Get lots of details to help you make your choice.

8. See dealership ratings and reviews – from verified customers!

1. Also it does not support two apps open at the same time which is understandable but for such a big company you would think they would have simple issues like this resolved, guess not! Smh 3 stars!Every so often I'll try to search for vehicles and when I select all makes or any make at all it'll come back saying that there's no vehicles to show when I know that there's thousands.

2. Why do I even have it installed if it doesn't work? I'm going to uninstall it & wait a few months & use other car apps until the issues are resolved.App literally never works Carfax as a company and a website is great.

3. Deleting and reinstalling only sometimes works, but I'm not gonna waste my time doing that everytime I want to search for a car.

4. It seems to include only dealers willing to ante up, conflict? It has some SPOTTY dealers with not so good cars, no way for feedback to specific car, so others don't waste their time.

5. I've been using this app forever with random glitches for years & this is the first time the whole app just doesn't work.

6. I've tried different search options it says 0 results every single time.

7. When prompted the second time, I have to make sure I put in the exact same information or it will not show any vehicles.

8. If you're going to use this, set some time aside to keep going back n forth, playing with the settings.WOW!! I just downloaded this app and deleted it almost immediately when I looked at the security notification.

9. Sorry I don't value using carfax that much, I'll find another wayUsed to be the best app for cars, but after recent updates it has really gone down the drain.

10. Also, you set your search criteria for a specific make, model, transmission, and drivetrain, and 2 minutes later, it's showing you everything you don't want.

11. Had a few frustrations with search capabilities but was able to figure out the best way to enter searches and was satisfied with performance.

1. Fix CARFAX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CARFAX: Restarting the app will resolve most errors.
2. Update the CARFAX App. Here is how:
   1. On Android goto PlayStore » Search for "CARFAX" » Open CARFAX - Shop New & Used Cars » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CARFAX » click "UPDATE".
3. Clear CARFAX - Shop New & Used Cars app cache: Clearing cached data will force your app to retrieve the latest data directly from CARFAX servers.
   1. On Android, goto Settings » Apps » Select "CARFAX - Shop New & Used Cars" » click Storage » click "Clear Cache".
4. Check CARFAX app permissions. If any of these permissions required to use your device's features are disenabled, CARFAX might not work.
5. Uninstall and reinstall CARFAX. If nothing else has worked, completely uninstall CARFAX then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CARFAX not working

2. Fix CARFAX Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CARFAX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CARFAX not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CARFAX may not be able to connect to the Internet when running in the background.